DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.
DarkinCloset (darkincloset.com) has 614 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Charlotte R.
Das sehnlich erwartete Kleid kam eine Woche zu spät, auf eine sofortige Reklamation bzg Rückgabe (Kleid kostet 200 Euro) wird nicht geantwortet wir haben einen Paypal-claim geöffnet. Das Kleid scheint gute Qualität zu haben, aber die Lieferung war ein Chaos und die Rückgabe ist ebenso kompliziert. Die Firma stellt sich auf mehrfache Emails tot.
Glenn M.
No return or exchange policy, wow!!! I orderded 4 things they were either to small or they look nothing like the picture on their web site. They age from china so expect china size, To be honest dont buy anything on their web site.
Revy
Customer service is a joke. I ordered 2 bedsets for a friends birthday, they reached out to me to let me know that they were out of one set and asked for me to select another- so I did. No issue there, I appreciated the contact. However they kept going back and forth with me because it seemed that every other item I picked was out of stock. Once I finally found one that was available, they said they would send it out. It took a month before I got the first set [both were supposed to be shipped together] so I waited for the other since I know shipping and delivery has been crazy this time of year. It's been over 2 months now and I still never received anything. DITC doesn't have a customer service number, so I'm stuck with only emailing and hoping for a response. I emailed again and again, asking for a refund since we never received the second item and I feel like they have been avoiding me ever since. If anyone has any idea how to reach these people, I'd appreciate it.
Katie M (.
I would just like to say how truthfully frustrating it has been dealing with this company. Back on May 28, 2020, I purchased a sizable order. Within a few hours I was told via email that one of the items I had ordered was in fact not available. This was, of course, after they had charged my paypal account. They then tried to ask if I could exchange that item for a different one instead of just simply refunding the amount for that item. I initially agreed to their term as they offered a voucher for me to get another item that was originally worth a little bit more. When I received my package, I tried everything on and the item that had been originally exchanged out did not fit. I then requested a refund and was given a huge run-around on how they were not able to give me a full refund (even though it was within their refund policy timeframe) and instead stated that in order to get the full refund that I would have to pay for shipping to some warehouse in China (something at the time that would have costed more than the item was worth). They then offered to pay me $10 and told me to sell the item on Ebay if I wanted to get all my money back. I regretfully agreed to this term. It's been over a month and I STILL have not received that measly $10 credit. All this to say, if you want to order from this company, do so at your own risk. Their refund policy is an utter joke and they will not make things at all convenient for you. Be warned.
Sarah G.
I was extremely disappointed, I ordered a beautiful dress for a party and paid for three day expedited shipping... three days passed and it still hadn’t shipped. A week passed and after multiple emails and attempt to make contact I asked them what was up. They said they’d ship it the next day. Next day came and went and nothing... finally the party arrived and it still haddn’t shipped so I asked them to cancel the order. Finally that got through and I’m still waiting for the refund three weeks later. Again I’m really sad cause I LOVED the clothing on the web sight and was hoping to use it in the future
KashmirLSE
The clothing is good, but the customer service sucks. I ordered 3 jackets and was later told they were back ordered, so I waited. A month went by and I couldn't wait any longer and they asked if I wanted the jacket in black instead, but it had to be brown. So, I asked them to cancel and refund, which they never did. The order came AFTER the event I needed them for and now the company REFUSES to even respond to my emails to try and return the items and I'm out over $400 with jackets I can't use!!! STAY AWAY.
