DarkinClosetReviews of darkincloset.com

I ordered a skirt from this company which I had been looking for for some time and I was so excited to find it on Dark in Closet. It arrived and unfortunately it just did not look right on me, it was nice quality and arrived as ordered but it just didn't suit my shape. I read the return/refund policy before ordering to make sure I could return it if it didn't work out and it stated that as long as I contacted them within 7 days of receiving my order, I could return for a full refund as they "wanted their customers to be happy". What a load of garbage. I emailed them on the day it arrived and I realised it wasn't going to work for me. They requested photos of the item with the security tags still intact on the skirt. So I sent them 3 or 4 photos as requested with the tags still attached, asking for an RA and the address to send it back to. Then I get another response asking if it was too big or too small. I answered stating (as I had in my initial email) that it was neither, it just didn't suit me and could I please have the info required to return it as per their return policy. So then I get yet another email telling me that it would have to be shipped to China and the shipping cost was very high and there would probably be taxes and that it would be much better for me to keep it and sell it or give it to a friend. WTF? I responded again, saying I did not want to sell it or give it away, I wanted to return it for a refund as per their return policy stated clearly on their website. Again, another response from them. "You need to check the cost for shipping to China, it will be very expensive and not worth it for you" So I then just said, forget it. This will be my final communication with you, clearly your refund policy is a complete lie and I will be leaving honest reviews of my rubbish experience with them anywhere that people are likely to look before spending (and potentially losing) their hard earned money. The last email I received from them said that I could pick another item from their site and they would give me a discount and I "wouldn't even have to send back the original item". Seriously?! So I would be stuck with a skirt I just paid full price for but would never wear, and they expected me to place ANOTHER order with them because they were going to give me a discount? Not bloody likely. It really is a shame because the clothes they sell are lovely, they're just let down abysmally by bad customer service and dodgy drop-shipping. If you have any doubt in your mind whatsoever that what you order may require exchange or refund, then avoid this company like the plague.

I placed an order, and a few days later I was informed the item was out of stock. I was asked if I wanted a replacement, and I clearly stated that I did not and wanted a refund. The next day, I was offered a different pair of pants that cost more. I again stated that I only wanted a refund. Two days later, I was contacted yet again and asked if I would accept store credit. By this point, I was tired of repeating myself. I requested a refund multiple times, yet the company continued trying to offer alternatives instead of simply processing it. This was a frustrating experience that should have been resolved after my first request. If an item is out of stock and a customer asks for a refund, the refund should be processed without requiring multiple follow-ups. Based on this experience, I will not be ordering from this company again.

I have ordered pants. Size S. It was said that it is aviable on the website. Next day I get a mail, I am informed that they do not have the size of my pants and it will not get new stock. I ask for refund. They tell me okay. 20 days and 2 mails later I still didnt get my refund. I am shocked, dissapointed. I thought that this store was trustworthy and legit. I have no words.

Website listed multiple dresses in XXL size as available. I messaged for confirmation and was told yes these are in stock. After placing my order, I was told every item was not in stock. The team then tried to get me to accept store credit and clothes in the wrong size as an apology to not issue a refund. I directly asked for a refund 5 times and never received it. Had to file with my Bank and PayPal as this is a fraud distributor.

They keep your money after you pay shipping and customs to return an item. (Unused with tags and they confirmed received) "We will refund you in 5-7 days" 20 emails to remind them nicely and 4 months later, no refund. As others mention, their stock is not accurate, so you pay for an item and they just say 'sorry it is out of stock' Good luck with refunds!

Do not order from this site. Their website allowed payment to be processed for a dress they no longer had in stock. We have now gone back and forth in emails for over a month, with them trying to get us to take a different dress instead of the one we ordered. Then they promised a refund in 5-7 working days, which has not arrived. So disappointing.

I repeat: DO NOT ORDER FROM THIS STORE. They say that they offer free returns within a week, but despite being contacted on the day of receipt, they made suggestions such as having the dress tailored, or selling it or gifting it to a friend. The back and forth went on for weeks until they offered a $20 refund to keep the dress, that we have no use for. They are dishonest and disreputable and have no problems scamming 16-year-olds out of their hard-earned money that they spent in good faith on a prom dress. Zero starts is not an option, otherwise, that would be our rating.

ACHTUNG! BILLIGE QUALITÄT UND BETRUGVETSUCH. Der schlechtest Shop in dem ich je bestellt hab. Das Kleid kam an und war nicht nur in echt mieser China Schrott Qualität, sondern war zudem auch komplett verschnitten, schief und die Träger waren nicht da wo sie hin gehören. Ich wollte es an die Absender Adresse nach Hamburg zurück senden und wollte mein Geld zurück. In einem langen Mail Austausch hieß es, wenn ich das Geld wieder haben möchte muss ich das Kleid selbst nach China in deren Fabrik senden (Kosten ca 45€, Kleid war 140€) . Ich bestand immer wieder darauf, dass ich es an die Absender Adresse zurück senden möchte und wollte mein Geld zurück erstattet. Vielen Mails weiter sollte ich mir doch einfach ein anderes Kleid aussuchen und bekäme noch ein Geschenk dazu. Ich kündigte an den Fall bei Paypal zu öffnen und so bekam ich dank des Käuferschutzes mein Geld zurück. Der Shop hat laut Paypal nichtmal auf deren Nachricht geantwortet.