Kevin
They reply by saying sorry with a save past and post on 90%of email and here
Customer service was great tell they sold it to investment company in Canada! So you buy anything from this company you won't get a refund and your item will take 2 maybe 3 weeks to get i will never buy from all what ten company's they took over not worth the hassle or the money because you not going get what u paid for fact is this company sucks still no refunds or credits for there mistakes but was happy to cash out our money on the orders fact is I believe the bbb should to do some investigation into the Canada company
Response from DankStopMay 26, 2024
Hi Kevin, We're sorry that you encountered shipping issues. We're happy to see that you received the package successfully and we hope you're enjoying your new DankStop goodies. Unfortunately we were limited in assisting you while the package was with USPS. We did our best to contact them and follow-up daily. Since they did not mark the package as lost, it's in our policy to wait, if it had been lost or the tracking hadn't updated for a week, then we would have sent out a replacement. We remain here as the one stop dank shop for all your smoking needs. If there's anything at all, please don't hesitate to contact us.