DankStopReviews of dankstop.com

Response from DankStopNov 12, 2024

Hi there, Most orders are shipped within 1-3 business days. On rare occasions (holidays, inclement weather, sale promotion), our processing time may temporarily increase to 2-5 business days. *Please note that the shipping speed you select will not impact processing time. You can always check the status of your order through our tracking page here: https://dankstop.com/pages/track-order/ Or you can contact our support team directly. Enjoy your new Dankstop goodies!

Response from DankStopOct 27, 2024

Hey Brian, We send out automated emails when: 1) you place the order 2) your order gets sent out 3) your order gets delivered. It's possible that our emails got lost in your spam or promotions tab. Did you not receive any of the other emails either? It's possible that there was a typo when you inputted your email address. If that's the case, then reach out to our support team and they'll get that fixed up for you. Just be sure to tell them your name and the order number that was in the invoice we placed in the package so they can easily locate you in the system. We try our best to communicate with our customers as much as possible so they would be aware of every step from when they place the order till delivery. And even then, we want to hear feedback so we can improve wherever possible. If there's anything we can assist you with, please don't hesitate to let us know. Have a great day and enjoy your new Dankstop goodies!

Response from DankStopNov 3, 2024

Hi Alan, Thank you for taking the time to share your experience with us. We genuinely apologize for the confusion regarding your order. We understand how frustrating it can be when expectations are not met, and we appreciate your patience as we work through this. Unfortunately, it appears that there was an inventory error that led to the item being out of stock. While figuring out a resolution for this inconvenient matter, we received more units. Our warehouse team sent the package out right away with upgraded shipping, they were unaware that a refund had been requested before the item was shipped. This was an unintentional oversight on our part, and we sincerely apologize for any inconvenience this may have caused. We strive to provide a seamless shopping experience and are continuously working to improve our processes. Your feedback is invaluable, and we would love the opportunity to resolve this matter for you. If you can provide us with your order details, we would be more than happy to assist you further. Thank you for your understanding, and we hope you enjoy your new Dankstop goodies!

Response from DankStopOct 24, 2024

Hi James, It seems you have placed an order with us on October 8th. It was fulfilled on the 10th and delivered on the 16th. The total for your order was $30.53 We're sorry to hear that you are dealing with such an ordeal. We assure you this could not have been from our end as we ensure a safe checkout process and we ourselves don't have access to your financial information. We leave that to the experts. At Dankstop, our customer's safety and security is a priority. At the moment we utilize NMI to process payments, their payments systems exceed industry security standards — and as a PCI SSC Participating Organization, they're always up to date on emerging threats and changes in data security standards. When a transaction is complete, nobody has access to your credit card information. Our system can only read the last 4 digits of the card and the name on the card, everything else is censored. We wish you the best in getting this resolved.

Response from DankStopOct 14, 2024

Hi there, We're happy to hear that you've received your order. We're sorry for the delay you experienced. I'm unable to locate you in our system to give you a breakdown of the fulfillment process your order went through. We sent you an information request via TrustPilot since you didn't leave an order number, email nor your name. Our average processing speed is 1-3 business days, in addition to that, the shipping method you use determines the shipping speed. Our free shipping is around 1-5 business days. This makes the total delivery speed at an average of 2-8 business days. However, in certain cases if could take us more time to ship an order out, or the shipping carrier exceeds the average time. At the moment we are facing some issues due to our warehouses affected by hurricanes. This also affects shipping carriers having to redirect packages accordingly. Could you please send us an email at [email protected] referencing this TrustPilot review so we can look into it for you? We need to conduct an internal investigation if you are reporting a lack of communication from our support team. We're always here to help, and we take these issues very seriously. We hope you enjoy your new Dankstop goodies! Have an amazingly dank day 😎

Response from DankStopOct 13, 2024

Hi there, We're sorry to hear that you are having troubles with your order. The order number you shared dies not match the format nor code of the orders we have. Are you sure you shared the right number? We sent a request through TrustPilot for more information. They only give you 3 days to respond but it seems it wasn't enough time and the request expired. I am unable to look into this for you. Please email us directly at [email protected] and our support team will assist you right away. Have a great day!

Response from DankStopOct 7, 2024

Hi Christopher, We're sorry to hear that you've been having issues with your recent order with us. Our support team have reached out to you with options to get this resolved and make up for this frustrating inconvenience. We assure you it was never our intention to mislead you, this was merely a technical error that resulted in your order being held and not processed. We were unable to identify this bug before several orders got affected, including yours. The error has been fixed and won't reoccur. We look forward to getting this all sorted out for you.

Response from DankStopOct 7, 2024

Hi Gary, We're sorry for the delay in processing you've experienced. Our average processing window is 1-3 business days, however in certain cases it can exceed that period. Your order was shipped out on the 5th business day. On the 20th of September a shipping confirmation email was sent to you. Perhaps it got lost in your spam or promotions tab. The confirmation listed the carrier as USPS and contained the tracking number. Our support team also followed up with you the next day and included the tracking number in case you missed it. It seems you might be missing our emails which is why all the order updates and our responses didn't reach you. We hope you're enjoying your new DankStop goodies! If there's anything else we can assist you with, please don't hesitate to let us know and check your spam + promotions tab for our response!