DankStopReviews of dankstop.com

Response from DankStopMar 5, 2024

We're truly sorry to hear about the issues you've encountered with your recent order and our communication. We completely understand how frustrating it must be to not receive a confirmation email or any responses to your inquiries. Please accept our sincerest apologies for the inconvenience this has caused you. We want to assure you that your order was indeed processed, shipped out, and delivered yesterday. We're relieved to know that your order reached you safely, but we understand that our lack of communication has been disappointing. We recently transitioned our support system, and unfortunately, we've encountered some technical challenges that have affected our email responses. We're actively working to resolve these issues and improve our communication channels so that we can better serve you in the future. Your feedback is invaluable to us, and we appreciate your patience and understanding during this transitional period. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us directly at through our contact page. We're here to help in any way we can. https://dankstop.com/pages/contact-us/ Once again, we apologize for the inconvenience and appreciate your continued support.

Response from DankStopMar 5, 2024

We're really sorry for the delay in getting your order out to you and for the lack of clear shipping updates. We totally understand how frustrating that must have been, and we're truly sorry for any inconvenience it caused. We want you to know that your order is finally on its way to you, but we know that doesn't make up for the wait you've had to endure. Our team is working hard behind the scenes to iron out the kinks in our new support and shipping systems, and we're committed to making sure this doesn't happen again. Your patience and understanding during this transitional period mean a lot to us, and we can't thank you enough for sticking with us. If there's anything else we can do to make things right or if you have any questions at all, please don't hesitate to reach out. We're here for you. Thanks again for your support and for giving us the chance to make things right. We promise we'll do better next time.

Response from DankStopFeb 21, 2024

Hi Lee, Thank you for taking the time to leave a review. Unfortunately we are unable to find the order you are referring nor an account under the email address you provided. No worries, it's possible that there's a typo or some sort of technical issue. Especially that when searching out support inbox with your email and order number, we are unable to find any messages. We'll reach out to you directly to investigate this more thoroughly and get it resolved ASAP!

Response from DankStopFeb 21, 2024

We want to extend our sincerest apologies for the frustration and inconvenience you experienced with your recent order. Your feedback is invaluable to us, and we are truly sorry for falling short of your expectations. We understand that the delay in processing your order and the lack of communication from our end may have caused frustration. We want to assure you that this is not reflective of the level of service we strive to provide. We recently transitioned to a new system, which has resulted in some unforeseen delays and challenges. While we are actively working to streamline our processes during this transitional period, we regret any inconvenience this may have caused you. Upon reviewing your order, we discovered that it was indeed delayed due to inventory discrepancies, and we deeply regret any inconvenience this caused you. Additionally, we have not received any communication from you in our support inbox, which may have contributed to the lack of responsiveness you experienced. We understand how important it is to provide timely and accurate support, and we are currently investigating to ensure that all support channels are functioning properly. We want to assure you that we take your concerns seriously and are committed to rectifying this issue. We sincerely appreciate your patience and understanding throughout this process, and we apologize for any inconvenience or disappointment caused. If there is anything further we can do to assist you or regain your trust, please do not hesitate to reach out to us directly at [email protected] Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in us.

Response from DankStopFeb 21, 2024

Hi Kali, thank you for taking the time to share your feedback with us. While investigating your issue we were unable to find any communication with our support team. So we have only found out about your issue through this review. Don't worry, we've got your back and out team will reach out to you with a resolution after assessing the situation in full. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out to [email protected]

Response from DankStopFeb 4, 2024

We're sorry to hear that you had to face such unfortunate difficulties with your order, we know how frustrating it can be. That's why our support team are always there to help and we've always got your back. We're glad to be able to get this resolved for you and we are excited to see you again 🤩🎉

Response from DankStopJan 30, 2024

Hi Ryuko, Thank you for you patience and understanding. Unfortunately it seems you order did not go through. I see that our support team have provided a few tips and measures to take in order to place the order. At the moment, our support team are not available during the weekend. That's why we were unable to get back to you till Monday. If there's anything else we can assist you with, please don't hesitate to reach out.

Response from DankStopJan 10, 2024

Hi Jason, We really appreciate your continued patience and understanding. As we have communicated via email, the item was out of stock in the 12" variant, however we have a 16" one set aside for you. We are just awaiting your approval to send it out. If you are having troubles finding the email, check your spam and promotions tab. If you still can't find it, then reach out to us directly at [email protected] We also requested a picture of the stem you received so we can get this figured out and resolved for you ASAP. We're always here to help, so please don't hesitate to reach out!