Eileen O.
Been waiting for a product to ship…
Been waiting for a product to ship since 12/3. I have reached out to customer support twice, they responded quickly but on both occasions stated they were busy and couldn’t give me a date of departure or delivery. Don’t really care if they are busy I wanted my order for Christmas which has come and gone. So I’m assuming it was a $40 lesson. I wouldn’t trust them. I have a confirmation of my order. I honestly just don’t believe there was an issue with payment. A payment was made for 42.22 to my visa on 12/3.
Response from DankStopJan 20, 2025
Hi Eileen, We're terribly sorry for this delay, we assure you it was never our intention to mislead you and our team works diligently to ship orders out as quickly as possible. It seems there was an issue with the payment, our payment provider has been trying to capture the funds but it keeps failing. The order shows up in our system, but won't show up in the shipping queue until payment is successful. I have escalated this to our finance team in order to see if there's anything we can do to get this resolved and have the payment successful. if not, we will have to cancel the order and recreate it. We know how frustrating this must be, especially that you wanted this delivered before Christmas. We truly appreciate your patience and understanding as we work to resolve this issue. Rest assured, we are doing everything we can to get your order to you as quickly as possible. If you have any questions or need further assistance, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future.