Daiwa Massage Chair®Reviews of daiwamassage.com

My mother purchased an AirMed 8000 quite a few years ago. She used it daily until about 2 years ago it just stop working. She asked the people she knew to see what’s wrong with it with no success the chair just sat in the corner. Today I was able to get it contact with Daiwa’s number 1 repair specialist Charles. He was able to troubleshoot that it is more than likely the fuse. He explained to me where the fuse was located and how to gain access to it. I was able to accomplish this task as the direction was perfect. In fact it was the fuse and as if it couldn’t get any better I was happily suprised to know there is a second fuse stored in the housing of the fuse in use. I was able to replace fuse immediately and the chair is fully functional again. I can’t thank Charles enough for my mother and myself. Daiwa is leading the market staffing employees like Charles. Thank you Adam Y

The service provided by your service technician was outstanding. Jaime was courteous and professional. He went above and beyond in customer service by cleaning and vacuuming the chair and surrounding area. The chair looked brand new and operated flawlessly. Thank you.

The service I received was extraordinary. Everyone was courteous, and very professional. They took their time to analyze my issue and solved it quickly. I was especially pleased that they took my calls almost immediately, even when in meetings. They make a great product even better because of the care and attention they pay to their customers. If you need help with your chair, they will give you the best in service expertise.

Technician name are Charlie and Helmet. Charlie helped me troubleshoot and ordered part and Helmet was FaceTime and guide me replaced broken part. He was very nice and patience. He helped me go through everything from the beginning to the end. My massage chair is working good now. Thanks Charlie and Helmet 👍

I called in for help with setting up my massage chair 9200. My movers had disconnected tubes unnecessarily and hooked up some incorrectly. The technician helped tremendously and was very patient and knowledgeable. Couldn’t thank them enough!

Three years ago I purchased a Daiwa message chair and have loved it. But, this month it developed an unusual noise and so I contacted USJAclean.com, the company that services Daiwa. The chair was still under warranty but for parts only. Labor would be expensive as they would have to fly a trained technician out to Idaho to repair it. Then the technician suggested that after my part arrived to call him back and he would talk me through the repair. Two different technicians spent the better part of two hours of their time until the job was completed. I was so impressed with their patience with me and their expertise. I love my Daiwa chair and I love the service these technicians from Usjaclean rendered by saving me hundreds in a service call. Thank you gentlemen for your going the extra mile. John G

Yes, we regret so much that we didn’t buy this chair years ago! We bought and successfully used Legacy 4 chair for few months and last month we upgraded it to Hybrid Supreme chair. My wife and I use it every day and sometimes for a couple of hours. Practically, whenever we watch TV, we use the chair. We love it! Also during purchase, installation and later exchange for the better chair we had a great experience with the company. They are very pleasant, responding right away and very cooperative. A+++

I received my Supreme Hybird today. Had family in from out of town. They loved it. So I’m happy to say as of the 1 st day it was a hit‼️‼️ I’m hoping this chair will be with me for a long time🤗.