Daiwa Massage Chair®Reviews of daiwamassage.com

First, I want to apologize for taking so long getting this note out to you. I’m writing because I want to commend Charles and John of your parts department in California. They went above and beyond to assist me in fixing our out of warranty Daiwa Hubble massage chair. Although we also have a Daiwa Supreme Hybrid chair, the Hubble is my girlfriend‘s favorite. She uses it every day and it meant a lot to me to be able to fix it for her. Thank you again for your outstanding customer service. This is just one more reason I recommend Daiwa to my friends that show interest in purchasing a massage chair. Sincerely, Ron Mansfield

I obtained a 12 year old Daiwa Relax 2 Zero Massage Chair from an estate and arranged to have it moved to my home. The movers took apart the back of the chair (see below*) in order to move it and it didn't work properly once they set up in my home. I contacted U.S. Jaclean to have it inspected and reassembled if necessary. Sean, the service technician, came out this past Saturday and got it working properly. He was very thorough and professional. He also gave instructions on using the chair. I can testify that Daiwa customers are in good hands with U.S. Jaclean support! * Regarding the move, Sean advised that you should only take off the arms if you have to move the unit and never the back. He showed me how to do that as well!

I used my Daiwa massage chair for a few months with no problem. However, as time went by, the force and pressure of the different mechanisms got harder and stronger. At one point, the chair latched onto my heel and squeezed painfully tight. I couldn't remove my foot and the pain was unbearable. I couldn't walk for days. I saw a doctor to insure nothing was broken and discovered I just had a deep contusion-she called it a bone bruise. I contacted Daiwa. They asked for proof of the incident, which I forwarded to them. Charles Ishida assured me Daiwa/Jaclean would take care of the problem. That was 6 months ago. I have called and emailed more than a dozen times. My calls and emails aren't answered. At this point, I have to sit on a pillow with a blanket protecting my neck and head, and my feet out of the foot slots. It's basically worthless to me.

I want to share my experience with Daiwa's customer service so potential buyers know what to expect. We purchased a Daiwa massage chair for $8,000. Four years later, we needed it moved and I clearly explained when scheduling service that the chair would need to be disassembled to fit through the doorway. I agreed to the $750 service charge. The technicians arrived, removed two panels in about 30 minutes, then left without completing the job. The chair still would not fit through the door. When I contacted them immediately and asked them to return and finish the work, they refused and directed me to customer service. Despite accomplishing nothing, Daiwa charged the full $750 fee. Paying that amount for an unsuccessful service call was frustrating, especially when there was no effort to resolve the issue. Most disappointing was the lack of accountability and customer support. After investing in what is marketed as a premium product, I expected professionalism and competence. Instead, I was left with an unfinished job, a large bill, and no meaningful assistance. Based on my experience, I would encourage anyone considering a Daiwa massage chair to carefully evaluate the company's service and support before making a purchase.

Installers took care not to damage anything, very professional and answered any questions. Would recommend to friends

Sale representative informed me during the sales process that Daiwa had moving services as I was in the process of building a new house. Bought the chair. Now less than a year later, I call the company to schedule a move and find out that they do not offer moving services in my state. Now I have no way of retrieving the chair. They tell me to reach out to my service representative but he does not return phone calls or emails. Stay away from this company. Once they make the sale they no longer care. I wasted thousands of dollars on a chair that I cannot even retrieve.

I am giving in 2 stars just because when I do get to use it, it's great! First, I initially wasn't going to purchase because I knew I had a move coming up, but guess what, they said they will come out for the lifetime of the ownership and move it FOR YOU when you move so that their product doesn't break. Guess what didn't happen!? I called 30 days in advance to schedule the move and , nope, hundreds of dollars to move. We'll, I had to move it anyways so I would have to suck it up and pay to move it so I can enjoy it. I have multiple small pets so I can not use it in main living areas so they don't get squished under the machine when it goes to zero gravity. Next, they don't answer the calls and the various messages I have left have yet to get a response. So here I have an expensive chair sitting right inside my front door that I can't use without wrangling up the pets and locking them in a room. I picked out a specific house that had enough room to have it in my bedroom. This is a terrible scamming business practice if you lie to your clients just to get the sale. If you think their customer service staff is ever going to call you back or help you, you are so wrong. I don't ever regret my purchases except this one. I would never do this again and it was a very expensive mistake to not look in to all of the reviews before being scammed in to buying something they literally dump at your house and disappear. For the price they sell these at, you would think they could afford to notch customer service. Run from them, don't walk, RUN!

Charles is amazing! Always so helpful and got me back on track with my massages…I missed them while my chair wasn’t working! He answered every time I called and went above and beyond! Thank you so much! You made my day!!!