Daiwa Massage Chair®Reviews of daiwamassage.com

I would like to comment on the professionalism of the two young men who delivered my chair on February 14th; they were extremely personable and polite. Both were careful to ensure they did not cause any damage during installation. They had to carry the chair up a flight of stairs and did this with a "no problem" attitude. They also delivered another chair on February 15th to the Findlay area and that customer made the same comments and was extremely impressed. In this day and age, it is so refreshing to find two young men with work ethic and respect. Please pass this on to their manager. Hopefully, they will be recognized for their outstanding behavior.

I purchased a Rodeo Core 2.0 exerciser a few months ago. It stopped working well and I was about to throw it away. On a whim I contacted the company. To my surprise a customer service rep, Jasmine, returned my email with questions. I soon got a prepaid return label and shortly after returning the unit a brand new one arrived. Best customer service ever! Thank you!

We feel Charles did everything possible to get us an AirMed Massage chair. He spent time on the phone explaining the situation ...on more than one occasion...and a working chair has arrived! I have back problems and this is the best massage chair I have tried. Bonus is that the color is perfect. Thanks to Charles and all there. I'm in heaven!

Exceptional Massage Lounger. Lacks nothing and offers everything. I wish it offers a little more focus on the upper shoulders and neck, but it's still the best of what is out there !

I recently had the experience of working with DAIWA. I purchased one of their products and after two years of usage broke it by mistake. I called their 800 number line that I found in the purchase materials and expected the normal taped message and poor follow through that I have come to know withm online companies. Instead I was delighted to work with with a young woman named Jasmine who provided excellent customer service. She asked the right questions, provided immediate follow through and went beyond my expectations by speaking directly with a technician and then personally over seeing both the ordering and mailing of my product. I had such an excellent customer experience with Jasmine and indirectly DAIWA that I wanted to share it with others.

After 2 years of not being able to get parts or service for my chair, I had the distinct pleasure of speaking with Charles in the service dept. when I say this gentleman was a saint I am not exaggerating. He was patient, kind and incredibly knowledgeable. I sincerely thought I would just be checking on a part and hoping I could find some one to figure out how to fix. Charles took the time to help troubleshoot and determine the part I really needed not the one I had been told. He walked me through with skill and laments terms. I can not express my gratitude enough! Thank you, Charles!

I'm very pleased. My Legacy chair airbags had gotten weak. They went out their way to meet my in town schedule - spent an hour replacing the motor etc. When that didn't work - first thing next morning they brought a new chair and I love it. They were friendly, helpful and responsive.

I purchased Legacy 3D 2019 while attending FLORIDA STATE FAIR. I was in severe pain headed home when I saw the chair demo section. Having experienced the chair at SMARTER IMAGE a year earlier I thought perhaps a sit would provide some relief. The sales person was very pleasant, assisting me in the chair. After 10 minutes i asked how much and will you take a deposit. After 20 minutes I walked to my car pain free! This chair is absolutely the best purchase I have made in my life. I use it daily, every morning I get out of bed and head directly to my chair. My friends enjoy it as well. The chair saves me time and money by eliminating my weekly chiropractor and massage visits. I LOVE MY CHAIR!