Eloise L.
Disappointing
I ordered a green silk nightgown. The silk was very good quality but the stitching under the armpits on both sides was faulty and sloppy. Chunks of stitching and fabric stuck out past the inside of the nightgown. Additionally, it gaped like crazy near the bust. The quality was not as good as other silk companies. They agreed to let me return the defective product but would not send a return label. They told me to pay and that they would compensate me based on my receipt. When they refunded me for shipping on PayPal, they sent it in such a way where I would be charged a fee for it so that I actually received less than the shipping cost. While it was not a scam, the way they do business does not encourage me to ever buy things from them in the future.
Response from DaisySilk.comAug 16, 2024
Dear Eloise, I’m the customer service representative who has been in contact with you via email. I believe there’s been some misunderstanding that we need to clarify. Firstly, when we transferred the money to you via PayPal, we did not charge you any fees; instead, the PayPal platform deducted fees from our end. That’s why we transferred $6.2 to you, but the amount you received was slightly less because part of it was taken by PayPal. The exact amount they deduct is out of our control. When you mentioned in your email that you received less than $6.2, I specifically asked you to confirm whether you received the full $6.15 in shipping costs. Since you did not clearly reply to us, if you had said you did not receive the full $6.15, we would have definitely covered the shortfall. Regarding the issue with the side seam of the nightdress, we acknowledge that this is our fault, and we should be held accountable for any mistakes. However, I believe it’s important to clarify the facts of the situation. In any case, we still appreciate your support and feedback for our brand. Best Regard Daisysilk Customer Service www.daisysilk.com