DaisySilk.comReviews of daisysilk.com

Response from DaisySilk.comOct 22, 2026

We sincerely apologize that our service did not meet your expectations. We'd like to clarify what happened on our end. We received your exchange request on September 22, and we replied with the return address on that same day as well as on September 23. Our previous email correspondence with you was also included in our messages, so it's possible that an email system issue caused some messages to be lost, which may have led to this misunderstanding. Your returned package was delivered to our warehouse on October 5. Due to the high volume of packages at our warehouse, our staff need to open and inspect each one individually, which caused some delay. However, your exchange order was shipped on the 16th of this month, and the estimated delivery date is this Friday. We'll do our best to ensure it reaches you as soon as possible. We sincerely apologize again for the inconvenience and appreciate your patience. If you have any questions, please feel free to reach out to us. Best regards, Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comOct 13, 2026

We sincerely apologize that our product did not meet your expectations, and we truly appreciate you taking the time to share your feedback with us. We would like to kindly clarify that our premium silk comforter features a shell made from 100% 25 Momme silk charmeuse and is filled with 100% Grade A long-strand mulberry silk. Our silk is OEKO-TEX® certified, reflecting our commitment to quality and product safety. Silk is naturally breathable, lightweight, and gentle on the skin. Its ability to help regulate temperature provides comfortable sleep throughout the night, while its lightweight feel is one of the natural characteristics of silk. We understand, however, that the comforter's feel and overall design may not have matched your expectations. Please know that we have received your email and have already replied with a proposed solution. When you have a moment, kindly check your inbox. We sincerely hope we can work together to find a satisfactory resolution. Thank you again for bringing these concerns to our attention and for giving us the opportunity to assist you. Best regards, Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comOct 12, 2026

We sincerely apologize that our product and service did not meet your expectations. We understand how disappointing it must be to receive a dress that you feel differs from the product shown in our advertisement, and we take your concerns about the fabric and product quality seriously. We’d like to clarify that our silk products are made from 100% Grade 6A mulberry silk and are OEKO-TEX certified. However, we understand that this does not resolve your concerns about the specific dress you received, and we would appreciate the opportunity to look into this further. Regarding returns, we understand your concerns about the inconvenience of international shipping. Daisysilk has return addresses in the United States, United Kingdom, Germany, Canada, and Australia. If you contact us within 15 days of receiving your order to request a return, our customer service team can provide the appropriate return address based on your location. Please reach out to us at [email protected] with your order number so we can review your case and assist you with the return process. We’re sorry for the frustration this experience has caused and appreciate the opportunity to address your concerns. Best regards, Daisysilk Customer Service www.daisysilk.com.

Response from DaisySilk.comOct 4, 2026

We sincerely apologize that our product did not meet your expectations. We’re sorry for the inconvenience and frustration you experienced. We would like to clarify that our current valid customer service email address is [email protected]. We have already contacted the email address associated with your order from this address regarding your concerns. Regarding sizing, our size chart provides flat-lay garment measurements, so customers are advised to compare the measurements with their own measurements or a similar garment before selecting a size. As for the OEKO-TEX certification you mentioned, we have also provided the relevant certification information and details in our email to you. Regarding your return, we have provided a solution in the email as well. Please kindly check your inbox, including your spam or junk folder, and reply to our email so we can assist you further and work toward resolving this matter. We sincerely hope we can address your concerns and provide a satisfactory solution. Best regards, Daisysilk Customer Service www.daisysilk.com.

Response from DaisySilk.comSep 2, 2026

We sincerely apologize that our product and service did not meet your expectations. First, we would like to clarify that the telephone number provided with our return address is for the return receiving facility only. This location is responsible for receiving and registering returned parcels and does not handle customer service inquiries or exchanges directly. We sincerely apologize if this was not clear and caused confusion. Regarding exchanges, DaisySilk has a specific exchange process that needs to be handled through our customer service team so that we can properly arrange the replacement item and ensure your return is correctly matched with your order. We’re very sorry that this process was not clear to you and that your experience when trying to contact the return facility left you feeling uncomfortable. We have received your email and have already contacted you by email regarding your return and exchange. Please kindly check your inbox, as well as your spam/junk folder in case our message was filtered there. Please rest assured that we will do our very best to help you resolve the return or exchange properly and make sure this matter is handled to your satisfaction. We truly value your trust and are very sorry that your experience did not meet the standard of service we aim to provide. Thank you for giving us the opportunity to make this right. Best regards, DaisySilk Customer Service Team

Response from DaisySilk.comAug 6, 2026

We sincerely apologize that our product did not meet your expectations. We are sorry to hear about your experience and would like to look into this matter further. However, we are currently unable to locate your order based on the username provided here. Could you please contact our customer service team at [email protected] and include your order number along with photos of the product you received? We will carefully verify the situation and provide an appropriate solution. Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support. Best Regards, DaisySilk Customer Service www.daisysilk.com

Response from DaisySilk.comJul 30, 2026

We sincerely apologize that our service did not meet your expectations. We completely understand how disappointing it is to have waited so long and followed up multiple times without receiving your pillowcases yet. We have contacted FedEx to verify the latest status of your package. According to their update, the package was attempted for delivery on the 23rd. Since the request to change the delivery address to a pickup point was made very close to the delivery time, the update was not synchronized in time and the package was already in the delivery process. As a result, the driver went to the original recipient address and the delivery was unsuccessful. After the failed delivery attempt, the package was returned to the local FedEx station for a second delivery arrangement. Please rest assured that the package has not been returned to the sender. We have confirmed that it is currently available at the local FedEx pickup point, and you may collect it there. We have also requested FedEx to contact you by phone regarding the pickup arrangement. Please kindly keep an eye out for their call. Regarding the customs fee issue, we sincerely apologize that this was an unexpected inconvenience. If you receive a customs charge invoice, please email it to our customer service team at [email protected], and we will assist you with the customs fee resolution. Thank you again for your patience and understanding. We will continue following up with FedEx to help ensure you receive your order as soon as possible. Best regards, Daisysilk Team

Response from DaisySilk.comJun 15, 2026

We are sorry to hear about your feedback. After checking our records under your name, we were only able to find one order, and it was cancelled before shipment and fully refunded. Therefore, this order was never dispatched and you did not receive or experience the product. If you may have any other order under a different name or email, please kindly contact us at [email protected], and we will be happy to investigate and assist you further. We always value honest feedback and are committed to resolving any genuine concerns. Best regards, Daisysilk Customer Service