Alicia S.
I found Daisy Silk while searching for…
I found Daisy Silk while searching for a very specific dress for my daughter’s homecoming. Two of their dresses looked almost exactly like what we had been hoping to find, so I ordered both for her to try. I was so impressed by the elegant designs and the customer reviews that I ended up adding two dresses for myself. The total order was about $800. I placed the order on September 28th, based on the advertised “2–6 business days” shipping, and expected the dresses to arrive well before our October 12th event. When I still had no shipping update by evening October 1st, I started wondering how the order could possibly arrive within six business days if it hadn't even shipped yet. That's when I looked more closely and realized the company was shipping from China, and that the advertised timeframe referred to transit time rather than the time from placing the order to delivery. What followed was a frustrating and increasingly confusing experience. A DHL label was created on September 30th, but the package was not actually handed over to DHL. I contacted customer service and, because of a 7-day national holiday in China, encountered further delays. On October 4th, Daisy Silk offered to upgrade the shipment to DHL Express at no charge, which I appreciated. However, when I checked the tracking on October 6th, the package still had not been physically handed over to DHL. The communication was also difficult to understand. At one point, I received an automated response saying customer service was out for “the weekend,” even though it was a Tuesday. I understand that international holidays and time-zone differences can create unusual timing, and I want to give a company the benefit of the doubt. But with $800 worth of merchandise—and, more importantly, with two of the dresses being for a time-sensitive event and no longer being useful to us after the event—it became very difficult to feel comfortable continuing to wait. We ultimately had to make a last-minute alternative arrangement for my daughter. Unfortunately, the dress we ended up purchasing was noticeably lower in quality and elegance than I had hoped for based on the Daisy Silk customer reviews I had read. That made the situation especially disappointing, because the Daisy Silk dresses really were the style and level of sophistication we had been looking for. I eventually requested cancellation. Daisy Silk agreed to cancel the order and confirmed they would issue a full refund, so I do give their customer service credit for honoring that request. At the time of writing, however, the package still has not been physically handed over to DHL, and I am waiting for the refund to be completed. I genuinely love the designs on Daisy Silk, and I may consider ordering from them in the future for an occasion without a firm deadline. But based on this experience, I would be very hesitant to place a large or time-sensitive order with them. The shipping timeframe needs to be much clearer about processing time versus transit time, and I strongly recommend allowing substantial extra time for international fulfillment.
Response from DaisySilk.comOct 8, 2026
We sincerely apologize that our service did not meet your expectations. Thank you for taking the time to share such a detailed review. We truly appreciate your kind words about our designs and quality, and we’re very sorry that the shipping experience did not meet your expectations, especially when the dresses were intended for your daughter’s time-sensitive Homecoming event. We would like to clarify the timeline of your order. Our standard processing time is generally 1–3 business days. Unfortunately, your order was placed during a national holiday period in China, which caused an unexpected delay in our fulfillment process. After we contacted you on October 4th and promised to prioritize your order and upgrade the shipping service to DHL Express at no additional cost, your package was prepared and handed over to DHL for collection on October 5th. However, after being received by DHL, the shipment experienced an additional delay while waiting for available air cargo capacity. We understand that this was particularly frustrating given the date of your event and the time-sensitive nature of your order. We sincerely regret that, despite our efforts to expedite the shipment, the timing ultimately did not work for your needs. We also understand your feedback regarding the clarity of our advertised shipping timeframe, and we will continue working to make the distinction between processing time and transit time clearer for our customers. As requested, your order has been cancelled, and the full refund will be completed within 1–3 business days. We hope this will provide some reassurance that your refund is being handled. Thank you again for your feedback and for recognizing the quality and design of our dresses. We’re genuinely sorry that this particular experience did not reflect the level of service we strive to provide, and we hope to have the opportunity to serve you better in the future. Best regards, Daisysilk Customer Service www.daisysilk.com.