disappointed C.
worst customer service
I had high hopes for this store, but unfortunaly its just another china based website with poor quality and customer service, I confirmed before I purchased the dress and paid the extra 30 dollar fee that the dress would be fully would be lined, however after a month or more when the dress arrived, the dress was not lined. At first they did not believe me, even when i sent pictures!!!! Then after a series of emails they offered me only 20% partial refund, this is totally unaccetable as I had explained the dress is not wearable without the full lining lined, very disappointing !!
Response from DaisySilk.comApr 16, 2025
Dear Elisheva, We truly understand how you feel and sincerely apologize for the inconvenience caused. Please rest assured that we will help resolve this issue for you. We have already replied to your email with detailed return instructions. We sincerely apologize that our proposed solution did not meet your expectations, and we fully respect your decision to proceed with the return. To help facilitate the process, please follow the return guidelines we provided in our previous email. We truly regret any inconvenience this situation has caused and appreciate your understanding. If you have any questions about the return procedure, please don't hesitate to let us know. We're here to assist you. Best Regard Daisysilk Customer Service www.daisysilk.com