Daikin North AmericaReviews of daikincomfort.com

This is the worst air-conditioning unit I have ever experienced in my 50 years of life. Most unreliable, energy, inefficient, most complicated to program. You will never be able to get the temperature that you want in your house. Very expensive to Service and even the Service people have no idea how to calibrate the desire temperature set on the thermostat. Complete waste of time money. Just pure source of frustration.

It will just randomly break and leak water all over the place. They'll come and "fix" it but then it's just going to happen again in a few more months and they'll come and "fix" it and then it'll happen again in a few more months. Unless you want mold, soaking wet carpet or your things ruined, buy something else. This product is garbage and they know it and lie out of there ass to keep them in homes. Kick-the-can incrementalist predatory bullshit.

Most unreliable a/c equipment that I’ve ever paid $10k for. Unit is less than 3 years old. I’m considering cutting my losses and replacing it. Never Daikin, again at any price.

I installed brand new Daikin in 2022. The compressor exploded about two weeks after installation. Completely covered. Thank you Daikin. Four years later the inside coil has a leak. Total replacement. Daikin only covers the part. $1800 in parts and labor to repair the coil. Don’t waste your money on Daikin. Customer Service is unhelpful. Equipment failure after four years. I have maintenance on my system twice a year and filter changed monthly. Take care of equipment. My refrigerator lasts longer than 4 years.

As a HVAC technician, this has to be the worse equipment I've ever worked on. Constant board failures. Components fail often. Fault codes in the manual not what the boards display. Try and get a hold of their tech support, you'll be on hold for over an hour, they'll take your information and you'll be lucky if they get back to you the same day. They'll also get mad if you're not on site when they call back 16 hours later. When you work in an industry where people are "trained" to simply guess, working with Daikin makes you rethink life.

This company makes Goodman brand central AC systems that are poorly made, poorly supported, and don't last, even several local authorized contractors whom I have spoken too also agree that corporate as a whole is making them look bad because of their policies on shipping parts, providing warranty work and technical support is horrible. Corporate as a whole is just interested is sales and could care less about their end client and his/her satisfaction. I had a complete air handler replaced in April 2024, the evaporator coil failed(leaked) in Nov 2024, and I was charged for the service and refrigerant. Now Jun 2026 the evaporator coil is leaking again, and my local contractor says that they can't get parts from the manufacturer because they only ship out parts on Tues days and Thursdays (what kind of business does this?) This company has gone down the toilet and is bringing their installers (local service companies) down with them. I talked to 3 different local AC companies (all of whom install and repair different brands including Goodman) and when they, themselves are telling their costumers NOT to go with Goodman, that speaks volumes!!!! One of them even said he will no longer continue as a certified installer for Goodman. I even called the corporate office in Waller Texas, and their "representative" was pretty useless. She gave me excuse after excuse and tried to disavow from any responsibility ultimately sending me back to my local installer which has already explained that corporate policies are the real reason why they can't get parts in a timely fashion. After this experience with them, I too will steer clear from their terrible products and corporate and you should too. You have been warned.

Bought new minisplit Mini Split 24,000 BTU Daikin R32 Oterra Series 21 SEER2 Heat Pump System WiFi RXF24BVJU9, FTXF24BVJU9 Ran once. Broke now I can’t get in touch with anyone for warranty.

This is an update from the original post on 6/12/26 when I gave Daikin Corporation (the company that manufactured our central air conditioner) from a 1 star review to a 5 star review (today). I justify the upgrade in stars based on my overall experience with Daikin Corporation. We purchased a Daikin central air conditioner (with air handler) from Dormann's HVAC. Dormann's is a family owned business in Southern New Jersey. The first unit was installed on 6/2/26. There were multiple service calls from the date of installation, until 6/15/26 when our salesperson at Dormann's, Craig Shugarts, called to inform us that Daikin was going to replace our unit with another, upgraded Daikin model. First, I give all the credit for the professional manner in which our issues were handled by the salesperson at Dormann's, Craig Shugarts. He did an exceptional job listening to our concerns and making certain they were addressed. Secondly, I appreciate Daikin Corporation for standing by their industry leading warranty, 12 years parts and labor. Finally, many thanks to Dormann's technicians for all of the hard work they did with the installation process. Dormann's HVAC is a very reputable company in my community. They service our 25 year old boiler keeping it running smoothly, They stand behind the products they sell 100% and their motto is to make certain all of their customers are completely satisfied. We also appreciate the speed at which our matter was handled by Daikin Corporation and especially the upgraded unit they provided in our case at no additional cost. Based on my experience, I highly recommend Daikin Corporation for their central air conditioning units. Daikin stands behind their warranty.