Daikin North AmericaReviews of daikincomfort.com

Daikin One thermostat is useless. At the best of times the app particularly is hard to use and at its worst the thermostat randomly goes off line. We were away for the weekend and needed to make an adjustment. Opened the app only to find the thermostat was offline. As a result I had to leave our time away and return home to deal with it. Definitely would not recommend.

Originally bought 3 mini split systems in 2018. They all worked perfectly... until they didn't. We've had the same problem 4 times now, at least once with all units. The problem always seems to be a cheap PLASTIC gear that controls the shifting of the slats. On the first service call, the tech told us this part always breaks. He was correct. We regularly clean the filters but apparently dirt still gets in, sticks to this gear and the teeth break off. Our installer (and service company) has been trying for the last 3 weeks to find replacement gears, with no success. Apparently you have to buy the whole motor again ( we did this once and paid $828 for labor... Any extended warrantee does not cover labor or service calls, so not much good. Is it too much to ask that AC units be made to last? had they spent the extra 75 cents for metal gears, I wouldn't be writing this review.

Warranty is a scam. We purchased a Daikin heat pump system that was supposed to be covered by a 12 year parts and 6 year labor warranty but upon contacting Daikin to ask for our warranty documentation they advised us that we didn’t have the full warranty coverage as they had originally promised. We also found out that their parts warranties are non-transferable to a subsequent owner. Very disappointing experience. Will stick with North American companies like Carrier or Trane next time.