Richard V.
Industry leading 12 years parts and labor warranty
This is an update from the original post on 6/12/26 when I gave Daikin Corporation (the company that manufactured our central air conditioner) from a 1 star review to a 5 star review (today). I justify the upgrade in stars based on my overall experience with Daikin Corporation. We purchased a Daikin central air conditioner (with air handler) from Dormann's HVAC. Dormann's is a family owned business in Southern New Jersey. The first unit was installed on 6/2/26. There were multiple service calls from the date of installation, until 6/15/26 when our salesperson at Dormann's, Craig Shugarts, called to inform us that Daikin was going to replace our unit with another, upgraded Daikin model. First, I give all the credit for the professional manner in which our issues were handled by the salesperson at Dormann's, Craig Shugarts. He did an exceptional job listening to our concerns and making certain they were addressed. Secondly, I appreciate Daikin Corporation for standing by their industry leading warranty, 12 years parts and labor. Finally, many thanks to Dormann's technicians for all of the hard work they did with the installation process. Dormann's HVAC is a very reputable company in my community. They service our 25 year old boiler keeping it running smoothly, They stand behind the products they sell 100% and their motto is to make certain all of their customers are completely satisfied. We also appreciate the speed at which our matter was handled by Daikin Corporation and especially the upgraded unit they provided in our case at no additional cost. Based on my experience, I highly recommend Daikin Corporation for their central air conditioning units. Daikin stands behind their warranty.