Daikin North AmericaReviews of daikincomfort.com

Don’t waste your money on Daikin junk. Their expensive equipment fails just after the 5-year mark, and you will find yourself outside the standard warranty period without any help. In my case, the evaporative condenser failed catastrophically at 5 years 5 months. The company wouldn’t even provide access to Daikin replacement parts after the warranty period ended, so I was left with having to fully replace the system at full cost. And if you planning to buy a house with recently installed Daikin units, don’t be fooled by the “extended 12-year warranty”. It won’t transfer to the new owner and the warranty will revert back to the standard 5-year warranty. Overall the most disappointing experience I have had with any HVAC company.

Daikin Comfort/Goodman are THIEVES, SCAMMERS, FRAUDSTERS w/ATROCIOUS CUSTOMER SERVICE. They manufacture faulty, defective equipment selling it for high prices and than fight with homeowners tooth and nail refusing warranty, against Law that does not require registration of products. They make jump thru the hoops and at the end refuse to cover under warranty. When it does to A/C systems homeowners need quick turn around from unlivable hot conditions in their properties but Daikin acts extremely slow. They scam customers with high cost defective equipment yet deny warranty. I was mistreated by their customer service.we were left without A/C at 115F heat South Florida summer. Stay away from Goodman A/C systems and Daikin Comfort Co. Bunch of crooks.

Paid over $80K to put new Daikin air system in our custom home, designed and installed by certified Daikin installer and the product is garbage. It took them months just to get past error codes and the system can't even get the room cooler then 72 degrees and runs 24 x 7. Support is a joke and our installation people can't even get them on the phone. For your peace of mind and sanity, avoid this product like herpes. #classactionlawsuit

Well, I actually am very unhappy with mine. Initial install 2022. Furnace portion did not work out of the box. The outside heat pump replaced in 2023. Furnace threw errors from the beginning. One of them was a serious error that could have caused a fire. The top of the furnace was so hot you could not put your hand on it. It will not maintain temperature in a relatively small home, ranch, 1362 sq ft. The distributor/installer came in and cut a 14"x14" hole in my cold air exchange duct and said problem fixed. NOT I have my thermostat set at 75. It struggles to keep this temp. It goes up to as high as 78 and stays there for hours. After sun sets and temp drops to 82 and lower it still is at 77. Overnight it gets back to 75. They are telling me it is because it is in the 90's is why won't maintain. I call BS. I had a 30 year old heat pump system that they convinced me to get rid of. In the 28 years I lived with it, I can count on one hand the service calls. On this unit it takes three hands to count the service calls and it still does not work. Daiken will not do anything. They said go back to distributor. Did that and they do not seem to be able to fix it. Yes, they have a great warranty but warranty isn't much if they can't get it to work correctly. And I have to leave all doors and vents wide open per the distributer/installer. So my office is in the basement and I have to freeze down there. Sorry so convoluted but I am just so frustrated. to have spent more than $14K for a system that doesn't do what it is supposed to do. What am I supposed to tell a buyer when I go to sell the house. Just live with it?????

The only reason I’m giving this one star is because you can’t go lower! I had my A/C unit installed in 2020. It worked great for the first five years starting last summer. I had trouble with it. Even though my unit was under warranty repairs cost me close to $4000 because you have to pay shipping and labor on warranty parts. BTW, not all AC companies do that ! Their customer service is terrible. They will not connect you to a manager. A manager has to call you back. I requested a call back from management .I was told a manager would call me back,I never received the call back after having a service person come to my house eight or nine times. They finally agreed to replace my unit, but said it was up to my installer to find one and if they couldn’t find a comparable unit, then Daikin would provide me with a brand new 2025 model, but I would have to buy the new air blower in my attic that wouldn’t be covered which be several thousand more dollars. I went through the hottest part of the summer with no AC was thinking about buying a window unit until they fixed mine because my house was unbearable PLEASE!! Save your money time and aggravation. Do not buy a Daikin!!! Total garbage, horrible company!!!

Diakin uses We care plumbing and heating. My sister is a retire,disabled, US Navy Veteran. Your product sold,installed and serviced by We Care Plumbing and Heating has left this person in 100+;degree temperatures for 3 weeks. 3 times they have replaced a fuse with 3 different technicians. I will be posting a negative review about the constant failures of your products and the negligent support of your resellers. This is only 1 review site Expect more outrage from disabled veterans associations and social media influencers. There should be a fine for this negligence. I will be asking all institutions to review this post and other posts from the same Veteran in Menifee California.

4 ton standard Daikin AC unit installed 7 years ago in late 2019. In 2024 system constantly running and condenser unit required replacement under warranty due to multiple refrigerant leaks one in coil and one at compressor. 2025 unit required service due to refrigerant leak, tech couldn't find the leak and charged system along with dye for leak detection. 2026 system again running all the time and tech found refrigerant leak in air handler coil. Still awaiting replacement under warranty after a week. Meanwhile receiving excessive electric bills and paying for service calls for all of these incidents due to Daikin's poor quality product. AC unit installed by Brevard Cooling and Heating Inc

I had the Cornorstone completely replaced the entire AC unit (HVAC) with Daikin about 4 years ago. Last year the blower motor went bad and replacement cost was about $500 just for labor. Again this year blower motor got replaced for another $500. On the same day they replaced the evaporator for $2500 labor due to a leak. When I called the Cornerstone for repairs they said they would not service after first year, and needed to employ another contractor. Bottom line is Daikin makes very inferior parts and their units are lowest of lowest quality in the universe. Never ever buy Daikin. Never hire Cornerstone for new AC installations as they would not service after first year even if you are willing to pay labor charges.