Daikin North AmericaReviews of daikincomfort.com

I had a Daikan minisplit installed a year ago. After limited use it had a refrigerant leak that is now being quoted to fix at $3500 with $2000 of it being service and refrigerant. Daikan will pay for a replacement part but the $2000 service bill is on me. Very frustrating that this is not covered and they have given no support.

Extremely disappointed with this brand and also the dealer! Bought two heads/one thermopump for my appartement five years ago and right from the start they made a wrongfully installation that they fixed afterwards. One year later, no A/C, pipes were not tightened enough and all the coolant got lost, of course I had to pay a CAD 500 bill. Last winter no heat, we were at -20 celsius degrees. I had to turn on my electric baseboard heaters, logically electrical bill skyrocketed. This time, I called a different guy, and he told me there could be a small leak somewhere. Another CAD 600.00 bill. Now, I wonder why the hell I spent 15% to 20% more on this brand (Made in China) when it's not worth it. Today, three weeks after last repair, guess what? No A/C again, now I know leak comes from the Made in China condenser. Even though parts are still under warranty, labor is not. It is going to cost me an arm and a leg. And if you belive story is over, not at all, few days after condenser replacement, motherboard died. A week later, motherboard was replaced, and guess what? Another thing (I don't know what, I am fed up) died too. So, so far another two weeks without A/C. I had to buy two fans to fight the almost 39 Celsius temperature, in summertime. NEVER EVER AGAIN WITH DAIKIN!

Terrible warranty and customer service. The replacement part they substituted because they no longer made the original part ended up sparking and catching on fire (this is for a only 2 year old unit still under warranty). Can't believe I spent tens of thousands buying multiple units from these folks. I honestly blame my general contractor for not selecting mitsubishi

Bought a 3 TON Split with an 18k and 12k indoor units in 2020. It ran fine for years. In July 2025 it died but still had more than 6 years of warranty. On July 28, 2025 the diagnostics started (First controller board identified). Yes the system is registered and there is a case open on it as well with Daikin. The system has NOT RUN A SINGLE DAY BETWEEN THEN AND TODAY...THAT IS 9 plus months later. There have been multiple cascading failures, long lead times for parts for the R410A system and extremely poor customer service even after reaching out to the customer support supervisor at Daikin numerous times. In fact, the most recent is that the customer support supervisor asked for paperwork to be filled out to bring a rep out at the same time as the AC service company to see what was going on and possible replacement. That paperwork was delivered on 4/8/2026 and has not been scheduled yet. The customer support supervisor has been reached out to by the AC service company multiple times as well as myself. I sent an email to him and executives in Daikin as well with no response yet. This is 22 days later after the customer support supervisor requested it. There have been multiple controller board replacements, coil and compressor replacements, fan replacement, valve replacement and an inside 18k coil replacement. Now we are waiting for another controller. Every part had long lead times...many times it said it was to be delivered in a couple of weeks only to check to see that it was back ordered or there was a computer glitch in which it had to be ordered again and would extend most of the time past 30 days each time. With this level of warranty service and customer support, it is apparent that customers mean little to nothing and warranties are something just to string a customer along. Consider this when you look for an AC manufacturer. Hopefully this impacts your decision to buy Daikin and not do business with a company that does not actually care for their customers when multiple cascading parts fail in year 5 of a 12 year warranty.

System works when it wants to and shuts off randomly. When contacting Diakin customer service they tell you they cannot help you or tell you anything. Their service is absolutely deplorable and their Homeowner Support Manager Karen Nave is completely incompetent.

During the year I have had my Daikin heat pump system I have had no problems and my heating costs have gone down dramatically. Every quarter I used to get notice from my power company saying I was using more electricity (20-30%) than anybody with my size home. Last month (February 2026) I received a notice that my home was using less electrify than the average home of my size. The unit is virtually silent and quickly brings house to what ever temperature I set the thermostat at.

MY SYSTEM SUCKS. I HAVE TO GET 2-3 TIMES A NIGHT. I AM 80 YEARS OLD AND COULD USE A GOOD NIGHTS SLEEP. BEDROOM 53 DEGREES, SYSTEM SET AT 68 DEGREES.

This Daikin system has been a major disappointment. The thermostat cannot maintain the set temperature, making basic comfort impossible. When set to 66–67°F, the heat does not activate until the room drops to about 65°F, then continues running until the temperature overshoots to 69°F. A 3–4 degree swing is not minor—it is uncomfortable, disruptive, and unacceptable for a modern HVAC system. Multiple service technicians have been to my home and were unable to resolve the problem. They adjusted settings, inspected the system, and even contacted Daikin technical support directly. After all of that, nothing changed. I was ultimately told the system is “operating as designed.” If this extreme temperature fluctuation is truly how Daikin believes a thermostat should function, then the design itself is fundamentally flawed. A thermostat’s primary job is to hold a steady temperature. Older, cheaper systems do this better than this so-called high-efficiency Daikin system. Efficiency means nothing if the system cannot provide consistent comfort. This issue was never disclosed at the time of purchase. Had I known the system would intentionally allow wide temperature swings, I would never have chosen Daikin. I regret this purchase and would strongly caution anyone considering Daikin equipment: do not expect stable or precise temperature control.