Fred V.
YouTube has answers that Daikin Customer Service does not
I got a new ductless Daikin Heat Pump and two air handlers installed a month ago. It is very good! I have not had this type of system before and is everything I expected it to be. The installer was a highly rated licensed and certified Daikin installer. I read the operation manual from front to cover. I called Daikin Customer Service (855-770-5678) to ask for clarification of the remote timer operation manual instructions. I thought my question was simple and would require a simple response. The customer service rep did not even attempt to respond to my question. She told me to call the installer. Not what I expected from customer service. Instead of bothering the installer, I looked up my question on YouTube. I was lucky! There was a very, very short video from an owner of a Daikin air handler similar to mine. His video covered my question precisely. Thank you, YouTube Daikin customers, for doing what Daikin customer service could not spend a few seconds to do.