daals.com USAReviews of daals.com

Their customer service is honestly shxx, a man answered my call and probably thought my case is too complicated to handle and he hanged up!! It’s ridiculous don’t recommend to buy from them.

I bough 8 dining chairs and now a year after the purchase one of them broke, leaving my normal weight guest on the floor badly bruised! When I complained about the durability of the chairs they've only said that the 12 months warranty was expired. So they mean they chairs only last a year! Disgraceful customer service and policy! Stay away as although their products look good online, they are of bad quality.

Beautiful furniture, the worst website I have ever used. Web designers change everything.

I would honestly give 0 stars if I could. I bought a sofa that is shown as a very dark green on the website with a token sentence about how colours may be slightly different etc. The sofa arrived and was a bright green as opposed to the dark shown on the website - SIGNIFICANTLY different to the colour shown on the website, there is no way it can be described as slightly different. Daals offer 30 day returns but the customer has to pay to return the item! It's hardly like returning a pair of slippers - I've had to pay for a courier to ship a heavy sofa back. After doing some research, it is illegal for Daals to do this; if the item is significantly not as described they have mis-sold it and created an unfair consumer contract and should cover the cost of the return. Every time I speak to one of their customer service agents I get an extremely patronising reply telling me the colour difference was my 'personal preference' and loads of other useless information and no one acknowledges the fact that Daals are not allowed to do this. AVOID this company at all costs, horrific products and even worse customer service.

Purposefully misleading returns policy.The is a notice across the top of the site that says 30 day returns. But that only applies to a very small percentage of purchases those that are damaged or wrong order received. It is I think false advertising as they appear to offer you the flexibility of 30 days for an online purchase but in fact if like me to don't decide on a return immediately, you find that you only actually had 14 days and it's gone past the window to return the item. I don't trust this company now.

Bought furniture for whole flat from Daals, not good quality but looks ok so kept it because will probably only live here a couple of years. Put a cup with a wet bottom on the coffee table and the veneer melted away like tissue paper. Contacted customer service and they asked for more photos which I sent. Got a second email asking for more photos from some else which I sent. Got a third email from someone saying they couldn't do anything about it because the warranty doesn't cover cosmetic issues only manufacturing! Why I've no idea and why I had to send three emails when they knew they wouldn't cover it I don't know. Edit: The legs are now turning green. They are using a fake trust pilot score on their site.

They are horrible!!!!!!!!! We bought sofa bed it is disgusting broke and uncomfortable we talked them they said they can change with same product! No refund no change with something else. I never see someone stealing people’s money like this!!!!!!!

Worst company avoid at all cost. Sent me half a bed , and now won’t collect it, fraudulent company please don’t use them.