daals.com USAReviews of daals.com

Still taking DAALs to court.... 21.03.2024 Having to take DAALS to Court I am still due a £839 refund for order 304333. I could list lots of reasons why not to buy from this company but not returning £839 to a customer that spent £8000 with them says everything that you need to know about this company.

Just received dressing table with parts missing. Sent numerous emails and made phone calls, sent photos and still they have not sent the missing pieces. They put the phone down on you and there is no redress. Disgraceful. Do NOT buy anything from this company.

I recently bought an extending table from this company and was so excited to have it as it looked great but when it arrived the parts were in the wrong boxes and the bags with screws etc were all cut open, with many of the required pieces missing. On top of that the table top was scratched and marked heavily. After telling daals they told me the table was new and then admitted it was second hand, which it didn't say on the website, meaning it was listed illegally and that they missold it to me. They have since tried to send me on a goose chase to various people in the company over the last two weeks and are refusing to send me the missing screws and parts or even offer me some sort of compensation. Awful company. Update: They are now refusing to take the table as the packaging they supplied it in was damaged and are saying I have to provide the packaging even though it's them who have failed. Terrible terrible company.

Poor customer service. We ordered a table that was delivered on 28th December. Unfortunately when the table was extended it didn’t close properly which meant there was a gap on one side. We contacted Daals straight away, they asked for pictures so the they could be reviewed. Then the fun started! After 27 emails and umpteenth phone calls, they have this week managed to deliver us a new table top. They have caused a large amount of stress to myself and my family, my husband had to have half a days holiday from work, but their driver was unable to read road diversion signs and didn’t have the decency to call us but just didn’t turn up! I’m writing this review on here as I’m sure all Daals will have to say is “I understand or I’m sorry” neither of which we now believe. Do not bother with this company UPDATE Daals asked for proof of purchase because they couldn’t find it, we asked for compensation and had a response saying they are very busy, strange that. After reading other reviews on here it looks like it’s not just us but lots of others have also had lots of stress put on themselves due to this diabolical company, and we’re still waiting! AVOID AT ALL COSTS!

I've been trying to return very poor quality bedside set of draws for weeks now. Not only did they make me unpack the whole order and take photos of every individual part to return it but after weeks of back and forth they then turn things over to their collection team. It's been weeks since then and I still have heard nothing. DO NOT PURCHASE ANYTHING THEY ARE TERRIBLE.

Bought a boucle 3 seater sofa from daals a few months back. Looked and felt great at first, now after 5-6 months of normal use, the foam lost all strength and you’re basically sitting on the frame… I wish I had paid £200 more but for a sofa longer lasting than a few months…

I've been trying to return very poor quality chairs for 23 days now. Not only did they make me unpack the whole order and take photos of every individual part to return it but after days of back and forth they then turn things over to their collection team. It's been 7 days since then and I still have heard nothing. Bad quality. Bad customer service. The photos are nice online but you can do better and cheaper elsewhere!

I ordered a dining table on the 9th February. Since then I have yet to receive the item. Albeit the item would be delivered BY the 22nd February not on the 22nd. Since my order I have not had one email on the progress of the item. I have had to email to request an update such as has it been disptached? Is it with the Courier? 2 stars is because I do get a reply from Customer services but it is always the same reply. 'The courier will be intouch with you when they are ready to deliver the item' I am currently in hospital after an operation and need to arrange someone to be at my home to collect the item and this can't be done last minute as I live far out away from family and friends. I've explained this to customer services but no progress or help has been given to try HELP give a definitive delivery date. Sitting waiting for nearky 2 weeks eveyday for something to be delievred in teh complete darkness is poor service. I wouldn't recommend this company personally, the lack of updates has put me off buying here again.