daals.com USAReviews of daals.com

DO NOT USE THIS COMPANY...Took delivery of 8 dining chairs 6 weeks ago. First chair was clearly damaged pre packaging at the factory. Contacted Daals who asked if we could unpack and assemble the remaing 7 which we did, each taking an hour to unpack and assemble. All 8 had a fault or damage and Daals asked for a photograph of each fault. After 3 weeks they asked for a video of each fault which was supplied. Now after 6 weeks of being unable to use the goods we have been offered a paltry 20% off, and on one chair which was stained we asked if we could simply have that part replaced, we could but that would mean the discount would be removed. Have today been informed that the 20% refund will take up to 14 business days so in all we will have wasted 9-10 weeks. Embarrassing and shameful customer service from this company, I would assume that the goods are shipped direct from a manufacture because no decent, honest company would send out goods clearly damaged at the factory.

Awful I wish I had seen these reviews. The customer service team are really awful people, no empathy no understanding and apparently no one else to talk to. I have no idea what the interview criteria is for the people who work for this company but there training is in how to rip people off and leave them out of pocket.

I wish I had read these reviews before! I am disappointed in myself after seeing an increase in people on instagram tagging this furniture company, I didn’t do any research. Poor quality but worst of all is the customer service. I’ve never experienced anything like it. I cancelled my order after so many errors there side with the incorrect address being used (despite 7 attempts to change it) the order just kept coming!!! So did the invoices for £30 delivery changes!! Currently awaiting a refund after 4 weeks of emails and phones being hung up on me!

This company is morally bankrupt. I would strongly advise against buying any products from this company. The 2 pieces of furniture we ordered were not delivered before the stated date and then they tried to charge us £30 to reschedule the delivery when their van broke down. After waiting 10 days for their ‘planning team’ to give us a new delivery date my wife was unable to agree to it on the phone before the deadline of 3pm they gave us. They had her mobile number and were talking to her over email but her name wasn't on the security list. Once I had got out of my meeting and called at 3.15pm it was too late. So back to the planning team to wait for another 10 days!! It’s a case of computer says no and no care given to being a decent human.

We ordered a TV stand with 4 doors that arrived this week. We built the item and the final door didn't fit - the hinge is a good 1/2 inch away from the screw holes. One of the doors doesn't stay closed and there is a gap between others that shouldn't be there. Overall the colour and quality appears very different to the online photos. Called customer services, to ask for a return. First response was to send them a photo so they could investigate it. We asked for a return and refund under our distance selling regulation rights (i.e., <14 days from delivery, no reason required). The representative first tried to say that this wasn't possible. Then, after a heated exchange, finally said it was possible but only if we returned through a 3rd party courier ourselves, which is their right to request. The whole experience with the product and interaction with customer services has been incredibly poor - and I can see why they have a score of less than two stars at the time of writing this review.

I just ended a call with your customer support team, if you can call it that. I must say I’m a bit shocked. I am a customer service manager myself and I would never instruct my team to tell valuable customers to “accept the delivery date or cancel the order” as the only solution. For paying £300 for a mirror and a company that sells itself as “top quality”, I would expect way much more from the customer support team instead of making up excuses to avoid refunding me the £29,99 I paid extra to get it delivered by 26th. And certainly, I would expect a gesture of good practice towards a customer, specially when it was the company’s fault to not fulfil what it was promised. The customer support team only told me “unfortunately the drivers are already out, and we do not offer compensations” or any other solution. She even tried to make excuses to blame me, luckily I have proof of the promise. Now, I’m shooting off to buy an alternative preset for my partner, which will make me spend more money than originally planned, and it will cause disappointment anyway, as the same I was lead to believe by Daals, I made my partner believe we would get the present on time. The lack of empathy when explaining, the lack of leadership staff instructing employees to give a proper solution or compensation/discount, and the lame excuses and poor customer service are utterly disappointing. I have deceived to file a claim with Trading Standards against the company, and I will make sure all my friends and family members know to avoid buying from Daals. In my opinion: they sell good furniture (still to pass the test) but horrible customer service. Then a BIG NO.

I should have read the reviews. Awful company, awful communication. Ordered a sofa for a holiday home so the time line of the delivery is crucial as we are not permanently at the property. Delivery date not met. No communications from Daals. I have called and emailed them several times a day for 3 days and I’m told it’s with the planning team! Asked for updates non received. Jocelyn initially responded on day 1 saying it was being progressed and has since then ignored all my emails. I placed this order as the delivery time frame was crucial. They clearly take your money with no intention of meeting the agreed delivery date.

DO NOT NE FOOLED I Bought a sofa from this company. It came with nothing that was described on their website. Said it has foam filling was like cotton wool, said the seats was 20cm in depth was 13, the support under the middle (like a post) that keeps the sofa bending In the middle didn't even touch the floor..when I messaged they was constantly saying doesn't meet requirements for a return even though the sofa is unusable. Then they finally agreed and ask inorder to send it back it needs to pay wrapped. Like I have anything to wrap it in because there delivery team unwrapped it out side and left the box in rain. I have put all there cushions and back rests and seat cushions in bin bags and that's still not good enough. they have a delivery team that can come and quickly put plastic over it as they have all the available things needed but insead they want to mess around and cause more stress. I even asked them to send me the stuff for me to package it. BE VERY AWEAR OF COMPANY