CyberPanelReviews of cyberpanel.net

The customer service is 12 out of 10. Extract points on speed and informative response. And I am a free tier user. For now. =)

Have never experienced such detailed and prompt answers. They do their best to help you find a solution to any problem.

I had a very disappointing experience with CyberPanel. I was billed twice, including a charge made after I had already been told my account and payment details were removed and that no further payments would be taken. When I raised this through support, replies took days. Each time, I was assured the situation was serious and that both payments would be refunded. Despite multiple follow-ups, the refund has not been issued, and I am now out of pocket by more than $120. What made the situation worse was receiving what appeared to be a series of template responses rather than real progress toward resolving the issue. Based on my experience, I cannot recommend purchasing services here. I would strongly advise others to be cautious and to monitor their billing closely.

Since the Integration of Chatbot on the CyberPanel support, I have not been able to access a human support and their bot does not have the capability to handle specific tasks that requires human support. For the past 10 days All I keep getting is sorry I understand your pain, we would forward your request to a human agent..

As a beginner and hobbyist I have recently began using Cyberpanel VPS and running their panel on it. When using their vps you get access to all their premium plugins (when using cyberpanel on it) and receive fantastic support for their panel + plugins & the VPS server. So far I have received amazing managed support that goes above and beyond for the price. Their ticket replies are always comprehensively detailed and if it is an issue they don't support directly fixing themselves they have still provided me advice and steps to take to resolve (ie 3rd party software configurations) My host location uses more modern, high quality infrastructure such as EPYC CPUs, NVME SSDs and a 10GB connection) They also offer additional services such as 9k/mo free Hosted emails (SMTP) which is perfect for hobbyists and micro / small business to use clean & trusted IPs that will reach the users inbox (not spam folder). Overall Cyberpanel have created a fantastic affordable web panel and provide high quality hosting & support.

This was my first time requesting support from CyberPanel Cloud, and honestly, at the beginning I was a bit hesitant because I did not purchase any paid service from them. However, the experience turned out to be far beyond my expectations. The support team was extremely responsive, knowledgeable, and helpful. They not only resolved my SSL issue on CyberPanel but also proactively checked all my domains, explained everything clearly, and helped secure all of them with Let’s Encrypt. The explanations were detailed, professional, and easy to understand. What impressed me the most is that the level of support I received felt even better than what I usually get as a paid customer elsewhere. Truly outstanding and generous support. Thank you CyberPanel Cloud team for the excellent assistance. Highly recommended!

Amazing &fast response, always trying to find a solution to the problems i face, really recommends this new support

Moving away from paid control panels, to a free one is always a massive risk! Are they going to have the features I need? What kind of support can I get? Is the control panel even secure? These were questions I asked myself when deciding to give Cyberpanel a try. Installing it on a new VM on my server was a breeze, everything installed without an issue. Though once installed I did have a couple of issues, so to answer one of the questions earlier, I emailed support, within 20 minutes of my ticket being opened, it was answered, my issue was fixed and everything was good to go ! Do I still have other issues? Yes, but I am talking with support to rectify these as we speak. Are these issues something that will stop me from using Cyberpanel as opposed to the other paid for panels that are out there? Nope. I will stick with Cyberpanel from now on.