CyberPanelReviews of cyberpanel.net

I was charged USD 20 on September 19, 2026 for an annual Auto Backup renewal, even though the subscription was not visible in my account and I therefore had no way to cancel it through the customer portal. I contacted support two days later and provided the receipt. Support confirmed the active recurring subscription and eventually disabled future renewals on October 1, but my refund request has remained “pending with the billing team” for over a month. Multiple follow-ups led only to the same response: no decision and no timeframe. I no longer use CyberPanel and requested the refund promptly. The front-line agents were polite, but a billing process that hides the subscription and provides no refund decision or timeline is unacceptable. I will update this review if CyberPanel refunds the charge.

Free version of cPanel, but the bugs and broken features waste so much time; for most people it's better to pay for cPanel and get a better experience. For example, I can't see my WordPress installs suddenly; this bug typically lasts anywhere from 2 days to weeks. With my hourly rate, the time I'm wasting is worth more than all upgrades on cPanel. The AI malware scanner doesn't do shit either, from my experience. I had a Gsyndication redirect malware on one site that this scanner couldn't detect, luckily I got a refund. These bugs happen with many other features in the app; the theme styles aren't polished, so some text and buttons disappear from the UI because of contrast. For example, white text on a white background. Bottomline: Its great to get started for free but be ready to waste a lot of time and it needs high technical skill so if youre not comfortable around hosting management and SSH, you'll suffer.

My experience with CyberPanel has been extremely disappointing, and I strongly recommend that others think carefully before trusting them with their payment information. I attempted to add $12 to my account, but my card was charged $1,200. I reported the problem approximately four minutes after the transaction and immediately requested that the money be returned. I did not use the money. I did not purchase any service with it. CyberPanel itself later confirmed in writing that the entire balance remained untouched and that no services or orders had been purchased against it. Despite this, I spent weeks trying to get my money back. Multiple escalations were opened, and CyberPanel later admitted that four of my escalations had been automatically closed without any human action. What made the experience even worse was that while my refund request remained pending for weeks, CyberPanel found the time to submit a response to Stripe to contest my card dispute. CyberPanel later confirmed to me in writing that their own records could not show what amount I had typed into the browser, that I had reported the $1,200 charge approximately four minutes after it happened, that 3-D Secure was absent, and that the entire balance was still unused. Their justification was their policy that account top-ups are non-refundable. But they also acknowledged in their Stripe submission that this policy was “the merchant policy position, not independent proof of authorization.” In other words, I reported an alleged $12 → $1,200 charging error within minutes, used none of the funds, and yet I still had to go through a card dispute and weeks of escalation instead of receiving a prompt refund. Eventually, the disputed amount was reversed back to my card through my bank while the dispute process was being handled. Based on this experience, I completely lost confidence in CyberPanel’s billing and customer support processes. I would not trust them with another payment, and I personally recommend that customers consider other providers. Keep copies of every payment receipt and every support conversation if you decide to use this company.

Purchased a vps, cancelled after some hours. One months later, no refund, and support tickets keep saying to wait the billing team. THERE IS NO billing team

Auto topup was disabled, about to close account and they still took money off my account a month later. Refuses to refund it and and even disputing the dispute with my bank. I would not recommend you connect any payment method nor take out services from them as clousure was due to more than 15 compromises and they still failed to secure the servers.

This was my first time trying out CyberPanel, and I honestly didn't know what to expect. I ran into some security and firewall configuration challenges, but connecting with their support team completely blew me away. The response time was incredibly fast, and they were extremely responsive, professional, and thorough in diagnosing and fixing backend issues on my server. I honestly didn't expect this level of fast, top-tier service, especially compared to some other paid panels I’ve used in the past that charge much more and take ages to reply. CyberPanel's support quality rivals—and even beats—many expensive commercial panels. Highly recommended!

I can't fault the customer service at CyberPanel. Every time I've reached out with a question or hit a snag, the team has responded quickly and actually solved the problem rather than pointing me to a generic help article. That level of support has made a real difference to how confidently I run my hosting setup. Beyond the service, the control panel itself has genuinely improved the way I manage my websites. Everything I need sits in one place, from managing multiple domains to handling SSL, email, and backups, and the interface is clean enough that I'm not hunting around for basic functions. Tasks that used to feel fiddly are now quick and straightforward. Having several sites under one roof, I needed something reliable that wouldn't get in my way, and CyberPanel has delivered exactly that. The combination of responsive, knowledgeable support and a well-built platform has made site management far less stressful. Highly recommended for anyone looking to take proper control of their hosting.

I strongly recommend that anyone considering paying CyberPanel for add-ons or services read this before giving them a credit card. My experience with CyberPanel's billing practices has been unbelievable. I had an "All Addons" subscription for $59/year. I repeatedly requested that it be cancelled and refunded because I wasn't using the service. This wasn't simply a disagreement about whether I deserved a refund. I was trying to CANCEL A RECURRING SUBSCRIPTION. CyberPanel's own support eventually investigated my account and confirmed the following: The subscription was created July 17, 2025. They charged my card $59 on July 17, 2025. They charged my card another $59 on July 17, 2026. Neither charge had been refunded. The subscription was STILL ACTIVE. The license had become detached from my account, which is why the service didn't even appear in my dashboard. There was no self-service option for me to cancel this add-on subscription myself. Their support records showed a December 2025 conversation in which cancellation and a refund had already been discussed/committed to. Yet after repeated requests, support continued telling me that only their billing/admin team could actually cancel it and that they couldn't give me any timeline for when that would happen. Think about that for a moment: they were able to keep charging the card, but the customer couldn't cancel the subscription himself, frontline support couldn't cancel it, and apparently nobody who could cancel it would respond. This wasn't resolved after one email. It became an extended series of messages where I repeatedly told them to simply CANCEL THE SUBSCRIPTION. Eventually their own support representative admitted in writing that the subscription remained active and acknowledged that the lack of a customer cancellation option was a "genuine gap" in their system. I have saved the complete support thread. I would also take CyberPanel's glowing online reviews with considerable skepticism. In my opinion, a large share of the positive reviews look fake, incentivized, or otherwise unnatural. Many are extremely short, generic, marketing-style comments that bear little resemblance to the detailed complaints from customers describing actual technical, billing and support problems. Independent research I reviewed found the same pattern and also found that CyberPanel advertised a higher Trustpilot rating on its own website than the live regional Trustpilot ratings that could be located. I cannot personally prove who wrote those positive reviews or whether someone was paid for them, so readers should examine them and make their own judgment. But I certainly would not rely on the headline star rating when deciding whether to give this company recurring billing authority. My issue is particularly concerning because similar complaints appear elsewhere online involving refunds, recurring billing and charges occurring after customers believed services had been cancelled. A legitimate subscription business should make cancellation straightforward. It shouldn't require months of support requests and multiple employees repeatedly telling a customer that someone else has to take care of it while the subscription remains active. Based on my experience, I would never give CyberPanel another credit card number, and I would strongly caution anyone considering purchasing their paid add-ons or services. I have documentation to substantiate what happened, including CyberPanel's own support messages confirming the charges, subscription status, missing service and inability to self-cancel. For others that have experienced the same thing, please file a complain with Stripe. They need to know what this vendor is an isn't doing.