Conner R.
Terrible Customer Service and No Refund Despite Requesting Within 7 Days
** Edit as of Aug, 26** Disregard my last edit after holding my money over me in order to get me to remove my review, they have now closed my account and provided no update on the refund I am beyond frustrated what was supposed to be a quick refund turned into this complete unprofessional nightmare. I have given up getting the refund and I hope everyone takes this as a warning to not do business with them. For the cyberpanel guys keep my money but I assure you I will spread the word on the complete mess this was. ** Edit as of Aug, 20** Since I posted my review they are currently working to refund my money, I am under the impression that they will be refunding it so please disregard my review. I will edit this for whenever the money actually appears to my account. I am raising this too 3 stars as the product was good and if they actually fully refund I would rate it a 4 ** End Edit** I had a very disappointing experience with CyberPanel's WordPress Manager. After trying out their service, I quickly realized it wasn’t what I needed, so I requested a refund within their advertised 7-day refund policy. Unfortunately, instead of promptly processing my request, they dragged out the process over several weeks with minimal and delayed communication. Every time I reached out, it felt like they were just trying to stall, asking for more and more unnecessary information. Finally, after weeks of back-and-forth, they flat out refused to honor the refund. This is not only frustrating but feels like a breach of trust. If you're considering CyberPanel, be aware that their refund policy is apparently just for show. I would recommend looking elsewhere for a service provider that values their customers and stands by their promises.