CVS PharmacyReviews of cvs.com

I went to pick up my prescription at the CVS Pharmacy at 5501 Brainerd Rd in Chattanooga TN. The pharmacy tech consented on the screen without allowing me to read what I was consenting to. To be clear, in the signature box, the tech was drawing a line and hitting the button to consent, which might as well be forgery. When I called it out, the pharmacist, Kendall, claimed that I was being rude and disrespectful and told me that they wouldn’t be filling my prescriptions. It’s clear that this is common practice at this particular store, considering how fast the tech was moving between screens. The screen that the tech consented to was regarding the marketing disclosure - I’m pretty sure that this goes against US email and SMS marketing regulations to opt in on someone’s behalf. The rude pharmacist was just the icing on the cake.

We purchased a $200 Nordstroms gift card from CVS. The recipient was told the card had no balance. We returned to CVS and were told it had to go to a special CVS group to investigate. The store clerk said they had been having trouble with people scanning cards. We later got a call from a very unfriendly clerk who said CVS would not stand behind the card. We were out of luck. The moral don't expect CVS to stand behind what it sells to you.

My prescp was not renewed, no call back to me and it is one I have to take twice every day which is authorized monthly by my doctor. After checking it with CVS after waiting a week for it, CVS informed me they cannot get it, no supply to them available. Wow what happened to customer service. Especially when I require this everyday they could not call me.. I checked with another pharmacy in my area and guess what they can get it. Now I am going to change all my prescp to this pharmacy and to hell with CVS.

My insurance says I must use CVS pharmacy but this is the fifth refill of my Rx in a row when they cannot get it in stock by the time I run out. They don't answer the phone so I have to go in multiple times to ask what's going on. The app they push you towards doesn't fix this. I really hate them.

call customers to ask why i cant use a military id card for retired persons there customer service took 7 min just offer to send me to there pharmacy group she then put me in the basic system i have been on hold now for twenty five min and still holding GO TO WALGREENS FOR BETTER CUSTOMER SERVICE after thirty min they diconnected the phone because they are closed with no resolution to my question ALL MILITARY IN CALIF,SHOUD GO SOME WHERE ELSE FOR PRESCRIPTIONS

Went to CVS on Hourly Road in Manassas VA and was assisted by Lily. She is wonderful and a great example of great customer service.

Thank you to the Pharmacy Team for going above and beyond! I received a refill message to pick-up, went to my local CVS to learn my prescription was in Napa! I had traveled last fall, forgot my prescription and had a seamless experience to get my prescription filled in Napa, thank you! At the Gloucester CVS, the girl mentioned my prescription was in Napa and when I asked what to do, she offered she would speak with the Pharmacist and switch it back. I was able to pick up the next day, was awesome! Thank you to the Pharmacy Team here in Gloucester who saved me a lot of time and I'm sure a lot less stress taking care of this for me. I truly appreciated the extra effort you made, you have no idea!

March 31st I went to CVS in Kearney Missouri. I was trying to ask for help for my OTC Aetna purchase. It was my first time, other than the day before at another CVS, but they were out of most everything. I walked in she immediately was aggravated that I asked for help and was showing her my member id #. She was very rude and short and said she wouldn't accept anything but my card. I said the other CVS has no problem taking it. That's what my understanding was that is all you needed. She did not care and said I'm not doing that and turned and walked away. She new it was the last day to use it and that it was my first time.. I lost $110 because of her not caring and being rude. I will never go there again. You have ALOT of complaints about that store. I hope you will address this. I had no issues at the other store. I've been using your pharmacy for years and never had any of the other stores treat me so rude and unprofessional. She is a problem employee. Lots of other complaints. Reviews are terrible for this store. Unacceptable....