Had a really bad time with www. cvs.com this week.
i have never been though anything like this before.
They have a very bad customer service lay out i got sent to three different people an in the end after one and a half hours i still loose some of my money and i didn't even get any of my stuff when there original promise was a full refund and to have my stuff mailed. Nothing happened and they wont honer the discounts i had gotten so i can reorder. so i lost 10$ and don't have my essential items i had ordered and they messed up in the first place. I asked them to cancel my subscription twice and was completely ignored. meaning that unless i want to loose more money i have to go to CVS. I don't even want to step foot in a CVS ever again i swore they wouldn't get another dime from me but they set it up. CVS is a dirty scam. by the way i was about to save nearly 40$ more than half what my order cost. i never even got back a gift card i used for that order. They messed it up on purpose so i wouldn't get the discounts and coupons that took me hours to clip to the card. They really messed up my budget this month. I do NOT recommend this cvs. com and ordering from them through there website.
GT
Genesther T.
Poor service
Scheduled covid test, went to CVS 2636 Marconi Ave, sac. Could not have test done because I never received email with confirmation. Store gave two phone numbers to call with Noone answering either. Given runaround and bad service.
TE
Tamra E.
There are not enough employees for…
There are not enough employees for certain locations and it never changes. You can hear the automated system inside saying there are 4 pharmacy calls on hold while you yourself are waiting and waiting.
My biggest complaint is when you call the automated line. It’s the worst set up ever!
You will hear recorded mumbo jumbo before you ever get a prompt.
Dealing with automated lines daily at work leaves me with a rating here of 2.
KF
Kristie F.
They would let you die.
I was in the drive thru for my glucose test strips. The pharmacist had forgotten to send in authorization form to my Dr. from the prior month. I had to sit in the parking lot on the phone for an hour to clear it up. I came back through the drive thru and was told someone else was going to fill my script and to come inside to wait so they could get the next customer. I had already told them my glucose was at 42 on my continuous monitor and I needed to check it with the strips right away. He still insisted on me getting out of a car driven by someone else and risk passing out and falling and God knows what injury to come inside. Everyone was moving at a snails pace still! CVS only cares about the next dollar coming in and definitely not about customers! I'd give them zero rating if I could.
DS
dwillis S.
Disgraceful
How dare they treat me that way!!! I'm disabled and a Army Veteran. Several times today the CVS pharmacy spoke to me like I was a 3rd world ingrate. Shame on the mess!!! After making many failed phone attempts yesterday to reach CVS and it's app, I conceded.
At 0800 today 092622, I called CVS to express that their CVS app was not user friendly. I was immediately told by a very ignorant, abruptly woman that they just opened. Afterward, I was rudely whisked away, and banished to the CVS app they I had already explained was not working properly for my medical needs. Reluctant, I went onto the app yet again for another 90 minutes only to find that again it wasn't working properly. When I called back to the pharmacy I was greeting w great hostility and cynicism by the staff! They rudely left me on hold many times...so many times that I almost forgot why I was calling them. I am a God loving American!!! How dare CVS treat me in that type of inhumane manner? What made them feel that they had the "golden gonads" to do this to me even after speaking w their "supervisor"??? Prior to the betrayal, I had left such high accolocades for the exemplary service I received on my 1st CVS medical delivery. The first time I spoke w the CVS staff they were professional, kind, and seemed eager to accommodate me. I thought to myself, "wow! Have I ventured into heaven here?" I simply asked about my meds and asked for my name and phone number... Immediately the CVS staffer said, "Yes, you are in our system." Then they asked me if I'd be picking them up the meds, and I asked if they would be nice enough to deliver to me. In short, they said sure and that they could sent it prompt delivery!
The delivery was sensational! Many years ago, I was a Domino's Pizza Manager so I knew all about excellent delivery service. However, the staff at the "weird" CVS exclaimed that none of that remarkable experience happened. I felt perplexed as 'hell below' while thinking this must be a different CVS. Though I knew which store it was because it was on my prescriptions, I still checked again it w family looking too. So when I continued on w the "service call from hell", I again insisted that I was correct in what I originally said. Again the staff have me grief about it again, and that none of it happened. I asked if they were calling me a Liar??? They persisted...
Later, I did whatever they wanted me to do for fear that they would waste more of my precious time. They insisted that I couldn't get my free delivery as I did before. I had to succumb to CVS charges they create for me, unlike what happened to me previously. I was forced to pay their random!
Lastly, I never got my deliver from them.
This was by far and above one of the worst experiences in my life. Again, I say shame on you CVS pharmacy.
Terrible and Disgraceful.
Be blessed in Jesus.
LC
leana C.
The CVS store in Target on a Sunday is…
The CVS store in Target on a Sunday is the most aggravating experience I’ve ever had in my life. The substitute pharmacist are just plain stupid
SG
Sue G.
Cvs on oberlin ave pharmacy.is ruide…
Cvs on oberlin ave pharmacy.is ruide pharmacy and staff.there lazy they have fresh moth about month ago they gave someone else medicine instead my sister medicine. I confronted them I been issue get medicine every since switch they been very ruide the doc sent my in cvs I did want go too that killer pharmacy they have no respect for living or the dead they very disrespectful people I will be report them and call bbb
NB
Nicole B.
CVS at Wyoming springs Round Rock…
CVS at Wyoming springs Round Rock Texas, I tried them for a week with my meds, They said they don't use good rx coupon on meds. They said the levocetizine meds costs $221.53 with insurance I don't have insurance coverage on that meds. I went back to HEB 620
And O'Connor drive round rock, texas. CVS is charging their customers $200.00 - $400.00 with insurance for their meds. And the pharmacy won't help you use good rx coupons on your meds. They are very very very very rude unprofessional peice of crap, CVS advertisement says they care about their customers they don't the advertisement is a peice of crap. I'll never ever go back to CVS again. I'll stick with HEB