CventReviews of cvent.com

Cvent upsells all of their services and provides no support beyond sending you the invoice. All of the cons we noticed with Cvent includes: -Everything is manual on your end -Exhibitor portal is not linked to registration -The app tends to glitch -The email templates are not up to industry standards -Registration will randomly close without warning -Speakers have complained about the Resource Center -The registration process is not simple, you have to add a session, configure it with the web designer, have all the settings be right. You will be on the phone with customer support for long hours -Incredibly expensive. You're better off developing your own registration platform for half the cost

The Cvent experience has been tops for our event attendees. The registration experience has facilitated an increase of registrants and attendees at both our in-person and virtual events.

First of all, Cvent oversold their experience and expertise at initial meeting. The project manager assigned to our project didn't have any idea on what are requirement or expectations for the specific event. The agreement and work order were very misleading i believe purposely to hide the total cost. The WO contained two Total costs and nowhere explained that the grand total is the sum of two total costs. At any point during many discussions with the Cvent team or in the WO it was explained that the 'subscription' to their software is ongoing and renewed automatically unless you opt out in writing. The scope of work we requested was to host 2 meetings and instead we got charged for services that we didn’t need e.g. ongoing subscription to the software which was not clear unless you read pages of small print of terms and conditions on cvent website. In addition the Cvent software we used had less features than regular Teams or Zoom and the chat function didn’t even work during one of our meetings. Overall, I found extremely frustrating to work with Cvent. They created more problems than solved.

It was a joke when the seller said during the meeting, "We'll see if we cooperate." It’s our company that wanted to purchase a service, not the seller buying something from us. It smells like a scam. They don’t provide clear pricing but instead refer to this license costing something and that license costing something else. They add various licenses so that you, as the customer, end up paying a lot. There’s no clear overview of what they’re offering.

Approached via LinkedIn DM for a demo call to show events software which is something I really need to implement in my work. I was curious and very interested. The initial call was not very informative - it was like I had to pass their test on whether I was a worthwhile lead. Wanted to know all about me and my company but wouldn't/couldn't share much back. The elusive Amazon voucher for taking the call was promised after I spoke to the director. This was mid-December. The director has since rescheduled the call 5 times. When I've queried why I keep being messed about as I am genuinely interested in learning the product, the director has had 'family emergencies'. Now reading other people's reviews it seems the director is in a constant state of emergency and never makes a cal!! Seems a data sourcing scam of some sort. AVOID

Event organisers are losing bookings due to something not working in their payment processing. This is not a new issue. It has been happening for several years. In simple terms users go through the booking process only to get the non-helpful message "Something went wrong". Cvent have attempted to address the issue by putting up a page called "I'm receiving an error message when I try to register for or access an event. How do I fix this?" That page contains about a dozen helpful tips like clearing the cache, going incognito, trying a different browser, different network, different machine, different credit card, refreshing the browser, waiting a few minutes and so on. Lastly checking that the cvent network is shown as working without isses at the moment. Doing all of the above does not work for me. Over and over again over the last two years. With great difficulty I managed to track down some engineers at Cvent who confirmed I was doing everything correctly, and they are unable to determine why they always reject my bookings. My credit card companies confirm that have not received any credit card debit request from CVENT. Bokings and purchases work smoothly with all other online providers.

Go to event tool! We use Cvent for all event management functions starting with pre-event planning. The automated emails and reporting capabilities make running events user friendly and easy to manage. Post event surveys and budget capturing are also great.

Cvent Event Management offers a comprehensive solution that streamlines the entire event planning process. The platform seamlessly integrates essential features including event setup, speaker coordination, and attendee registration management. Event organizers can easily handle sponsor and exhibitor interactions, coordinate sessions, and foster participant engagement through interactive tools. Built-in feedback surveys help measure event success and gather valuable insights. A standout feature is the platform's user-friendly website builder and mobile app creation tools, which enhance the event experience while requiring minimal technical expertise. Cvent, while powerful, comes with a significant cost investment, making it most cost-effective for our larger-scale events. The platform's training resources are somewhat restrictive – comprehensive learning opportunities are primarily available through the annual Cvent CONNECT conference or in the Community webinars. This limitation can impact new users' ability to fully utilize the platform's capabilities. Having worked with Cvent extensively over the years, I can confidently say it has been a reliable and robust platform. The customer service team stands out for their responsiveness, and my overall experience has been consistently positive.