CventReviews of cvent.com

Cvent is impossible to get a hold of someone when you have an issue. Have been unable to log in for 2 days and I have been all over the site to get help and it is a joke. If you want your exhibitors to have a good experience - stay away.

Honestly this has been a terrible change, you took over a great product and have created chaos for the people that work in this system. We were promised our templated would be moved over when Prysmm and Cvent's were combined and today I had a long chat with someone who would not tell me when that will actually happen, on top of that he asked me to send them all the PDFS so they can recreate it for us. That would take hours or my time, instead of the easy transferred we were promised. This has been a total mess and complete disregard for our time and work. Not only is this system not intuitive, which at times you expect, the IA doesn't work as stated or at all, and designing a plan takes hours because there is no easy tool to add rows of chairs and you literally have to do one row at a time and space them yourself. Honestly a complete mess, and a terrible way to ruin a great program we had with Prysmm. Updated on 9/16 : While I appreciate you resolving the problem, this did not stand up to the promises we were made. I appreciate Ryan going above and beyond to help resolve the issue, but that does not discount that it took the salesperson getting involved to find a resolution to the promises that were made. Which also meant I spent hours of my time asking your CS reps to give me answers that were not forthcoming. Unfortunately, you earned your review Cvents, and I stand by what I said, the takeover has gone horribly for the clients, and when you contact customer service there is Zero answers, other than, just send me what you want updated. I would say that the only two people that have been forthcoming with us are Ryan and Sourabh Sehgal outside of those two people everyone else avoids the questions or tries to get around them. That to me is unacceptable, as I said 1 star review. Sorry Ryan, we do appreciate all that you have done to make this right, but the company is terrible, you get a 5-star review.

What a horrible take over of a great platform that had a great library of venues and rental items. All gone now with Cvent. Whoever didn't think this through should be fired. This is at least a decade setback in the catalog, bad scaling and impossibly long editing procedures. Dump the Social Tables/ Cvent and give us Prismm back. I am stunned at this horrible decision obviously made by some hedge fund takeover and not event professionals. Count me out!!

Cvent is a nightmare compared to Prismm! We do hundreds of events per year and loved how easy it was to create custom layouts on Prismm. NO MORE.. Cvent requires more than double the time to create a simple layout because there are multiple steps required just to place tables and no options to easily adjust things. We are looking for a new event platform.

Part of the Prismm integration. I didn't like Prismm much, but it was better for new user interface and speed. I can't do basic functions that were an after thought in Prismm. For example, I can't grab text and rotate it. I have to figure out the exact angle I want it at and manually type that in. I also have to click on everything three times to get it to do what I want. I also can't select an item and do a simple repeat of the item. It also tries to place things for me. Like I get the item almost to where I want it and then the program jumps it to another spot. Going from a kind of bad interface that was easy to learn and quick to use to this unintuitive mess ruined my day and I highly recommend checking out a different event layout program.

Had an initial sales meeting as a venue scheduled, canceled last minute, rescheduled, and then blown off as i waited in the virtual room for over 20 minutes for the call to happen. Not indicative of a company that knows what its doing.

Total scam. Email your business that an autopay will be occurring in 30 days. Instead the send another email requesting payment the following month. We wrote to cancel the upcoming annual $1000 fee. Basically said. TOO LATE. We already charged you!! SCAMMERS. FRAUDULENT BUSINNESS. DO NOT USE!!!!

We are a private recitation club based in Alberta with a banquet facility. We registered with Cvent last year hoping to boost our corporate bookings, but unfortunately, our experience has been very disappointing. The platform’s support structure is quite fragmented—multiple people handle different aspects, which made it difficult to get clear, consistent answers. After-sales service, in particular, has been poor and unresponsive. We have not received any enquiries through Cvent to date. We have only seen one enquiry on the platform, and that was about three months ago. Since then, there has been no activity or follow-up. We also have not heard back from anyone despite reaching out. Could someone please connect with us and walk us through the process and how to effectively use the platform? Overall, we did not see the value we expected and would not recommend this platform to others in our industry.