Lisa N.
Kwalitatief slecht, zonde geld!
Ondanks dat je de (dure) broeken in twee dezelfde modellen en maten besteld, loopt de ene broek enorm uit tijdens het dragen met als gevolg dat je deze dus gewoon niet kan dragen. Contact opgenomen met de klantenservice, foto’s meegestuurd van duidelijk maatverschil maar omdat de broek gedragen is kunnen ze niks voor je betekenen.. hoe weet je zonder te dragen of een broek kwalitatief zo slecht is dat ‘ie uit gaat lopen dan Karin? Echt vreselijk slechte service. Je moet ook al weken wachten voor het binnen komt en dan dit.. Lees andere reviews vooral voor de bevestiging dat de maten zo verschillend zijn. Zonde geld!
Response from CURVJEANSJan 8, 2026
Hi Lisa 💙 We’re really sorry to read this and understand how upsetting this situation has been 💙 We’d like to clarify our intention, as it seems there was a misunderstanding. We did not mean to imply that the jeans were poor quality or that you should have known this without wearing them. The reason a return wasn’t possible is simply because worn items no longer have their original tags, which is required for returns. To avoid further inconvenience, we did not ask you to send anything back. Instead, we offered a 100% gift card for the full value of the item, so you could choose a new style or color at no additional cost. This was not a partial amount, and no extra payment would have been required from you. We were actively communicating and genuinely trying to resolve this with you, and we’re sorry that our message didn’t come across as intended. That is never our goal. Fit and comfort can feel very different from person to person, and we respect that this style didn’t work for you. We remain open to helping and would truly appreciate the chance to continue the conversation and resolve this properly. Kindly reply to our previous email. -May, CURVJEANS ✨