CURVJEANSReviews of curvjeans.com

Response from CURVJEANSDec 22, 2025

You're so welcome José! 😊 — May, CURVJEANS

Response from CURVJEANSDec 22, 2025

So happy to hear this, thank you Samantha! 🫶

Response from CURVJEANSDec 22, 2025

So happy to hear this, thank you! 🫶

Response from CURVJEANSDec 11, 2025

Hi Julia, we’re really sorry to read this, a month without an update is absolutely not the experience we want anyone to have. 💙 We checked our system and during this period our returns warehouse had a backlog, which caused some returns to be processed slower than usual. That doesn’t make it less frustrating, and we completely understand how this must feel. Please send us your order number at [email protected] so we can push this through for you today. Refunds are always processed once the warehouse scans the return, and we’ll make sure you’re updated right away. We’ll fix this for you, promise. 💙 — May, CURVJEANS

Response from CURVJEANSDec 11, 2025

Hi there, I’m really sorry your experience felt slow. Your refund is guaranteed and will be issued as soon as your parcel is scanned by our return center. If you send your order number to [email protected] we can check the exact status today and process it manually for you! – May, CURVJEANS 💙

Response from CURVJEANSDec 11, 2025

Hi A. Goerke, we’re really sorry you’ve had such a complicated experience this is definitely not how it should go, and we understand your frustration completely. We looked into this on our side and saw that our return portal for DE orders had a technical error during the exact period you tried to register your return. That’s why the request didn’t go through and why your email bounced incredibly frustrating, and we take responsibility for that. Regarding the missing pair of jeans: some of our jeans are on pre-order, and those ship separately once production is finished. You should have received an update about this, so we’d love to check what went wrong with your notifications. Please email us at [email protected] with your order number. We will: • manually process your return • ensure you are refunded correctly (even if the Klarna portal can’t handle partial returns) • update you about the missing item You will not be left with €300 of jeans you don’t want, we’ll fix this for you. — May, CURVJEANS

Response from CURVJEANSDec 11, 2025

Hi there, we understand why this worried you — when tracking doesn’t update, it can feel like nothing is moving. To clarify: we ship from both EU and international warehouses, depending on where your size is in stock. This doesn’t affect quality at all (we use the same factories as well-known premium brands), but it can mean shipping is slightly longer if the EU warehouse is sold out of a specific size. If our items are in stock we deliver within 4 to 6 business days, except for pre-orders. Please share your order details with us at [email protected]. I promise to get this sorted for you. — Pearl, CURVJEANS