CurologyReviews of curology.com

3.91,322 reviews
Salons & Clinics
369 Hayes St, San Francisco, California

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Curology

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About Curology

Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney

Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: curology.com
Website: curology.com
Category: Salons & Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 29% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sarah

Jun 30, 2023

Do not use - it is an online company with little interaction if something goes wrong. I took the quiz and signed up to try…

I took the quiz and signed up to try Curology for dry skin and redness due to rosacea but the quiz results came up with anti-aging products for me. Cannot adjust these results or change anything after they set up the sample so I went with it. They charged me the $7 or so and the samples never arrived (UPS stated the items were damaged and returned to sender but I never received a replacement or a refund). Then I saw I was charged for the $95 subscription without ever trying the samples so they arrived. Customer service did not respond for over a week after I contacted them. Their customer service was extremely unhelpful - told me to remove my bank dispute and they would consider trying to help me but otherwise did not offer anything Now working through my bank to get charges reversed. Won’t order from them again and do not recommend

Response from CurologyJul 5, 2023

Thank you for taking the time to share your feedback about your experience with Curology. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered, and we appreciate the opportunity to address your concerns. We want to assure you that providing exceptional customer service and effective skincare solutions are our top priorities. We deeply regret that you feel your experience did not meet your expectations. Please know that I will pass your feedback and experience to the appropriate teams. In terms of the effectiveness of our products, we understand that skincare is a personal journey, and what works for one person may not work for another. However, we are dedicated to continuously improving our formulas and tailoring them to individual needs. We encourage our patients to reach out to their medical provider so that we can better understand your specific concerns and find a solution that works best. Your feedback is valuable, and we want to resolve your concerns. Please reach out to our Customer Success Team for assistance via email at [email protected] or via text message at 415-200-2060. We apologize again and appreciate your understanding. We strive for the best customer experience and are actively improving. Thank you for bringing this to our attention.

About Curology

Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: curology.com
Website: curology.com
Category: Salons & Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026