CurologyReviews of curology.com

Curology products are very good but the way they handle subscription issues not so much. Unlike any other company I have a subscription with, Curology does NOT send out a pre-shipping notification that you have a shipment coming up so you have a chance to postpone. I got an email that a shipment had been sent. I thought I’d canceled my subscription, so I immediately contacted the company and asked how I could return the order since I didn’t need it. I was informed they have a no return policy and there was nothing they could do for me. I have been a customer off and on for a decade, and have spent a lot of money with this company. This is not how you create happy customers.

The process is easy, but the results were not noticeable for me

I requested a sample pack paid shipping got no paperwork saying was being placed on suscription recieved 2nd package was bill 100$ for it these were not good products didnt work asadvertised called them spent s a few days didnt get back to me requarding cancilation sent unopenedproducts back at a $15 cost to me bow they r saying they have A NO RETURN POLICY what a rip off since my review i have reported curology to ftc Pa attorney general&BBB and dispute chargeback with my credit card company these r scammers Heard back from attorney gen of Pa &curology both on june 24 attorney gen sent letter asking them to reply in 21fays telling me to reply if curology resolves issue curology message sent said there would be a one time refund posted within next 5days will update my review when i see my refund

it’s helped my skin tremendously how ever i have an issue. i need to talk to a real person. i can’t fully customize my package. the amount of cleanser i have is ridiculous i have TWO unopened bottles, but i need to keep receiving the moisturizer. why is there no solution? why is it packaged together? why i am i limited in customization when i pay nearly 100 dollars for this package?

The only thing that really works for me is the cleanser, which is prescribed. However, I have other products in my skincare routine and so far, my skin is glowing! I give it 3 stars because not every product was good for me, but I know a lot of people are really obsessed with it. I definitely recommend trying it out and seeing if it works for you!

UPDATE: I was able to reach them by text and they refunded my money. It takes awhile for the text response so be patient. I still did not sign up to be charged but I got my money back. ORIGINAL REVIEW: SCAM!!! Do not use this Company. There is no phone number to contact them--Big RED FLAG!!

The meds work as long as you use them, I forgot to take it with me for a 2 day weekend and I developed breakouts so clearly it’s not handling the long term reduction in acne bit. It’s been 4 months so I should see some improvement in that no?! The moisturizer is also good for 4 hours max and working in the service industry, I can’t keep going for “beauty breaks” to reapply it so I end up with a somewhat dry/flaky/dull look by the end of the shift. Not loving it for the price

Curology does not send emails before a subscription is renewing, and then there is no way to cancel the order. I had cancelled my subscription after being put on accutane, but apparently it didn’t actually cancel but instead just skipped a couple months? I really don’t know what happened, but I do know that I’m out $60 and when I tried texting their customer support about it, they completely stopped responding. ——Updated to 3 stars 11/1/23—— After posting this review, I received a response from Anna, the Customer Success Manager. She was very apologetic of the poor customer service I received in August and is trying to make things right. It is apparent that her responses are personalized and not just a copied and pasted template – I actually feel heard and hope that they will improve their service in the future to include pre-order notifications.