Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
curology.com
Website
curology.com
Category
Salons & Clinics
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Did not work for me. My acne was not that bad, but now my lower cheeks breaks out and has all these little bumps. I didn’t have this before I used Curology. I wish I never tried this product.
Response from CurologyApr 10, 2020
Hi Lisa,
I'm so sorry that Curology did not work for you! I understand how frustrating that must be! While we work for many, Curology might not be the best fit for everyone.
I sincerely hope you do find something that does work for you. 💜
Best,
Victoria & The Curology Team
DC
Damon C.
So I just recently signed up for the $5…
So I just recently signed up for the $5 trial (today) and it says that I’m gonna be charged $60 for 2 months.I wanna know if I receive the product and try to cancel the subscription,will I or will I not be charged $60 ?All these reviews are about how Curology is unreliable and charge $60 even IF you cancel.So please don’t make me pay an additional 60 if I cancel
Response from CurologyMar 23, 2020
Hi Damon,
Welcome to Curology!
As a subscription service, we send products based on the plan selected upon sign up. We have 3 different plans that you can choose from, ranging from $24.90/ month to $59.90 every 2 months.
If you cancel 2 days before your subscription renews, you should not be charged.
If you have any more questions or concerns, feel free to reach out to our support team at [email protected].
Best,
Victoria & The Team @ Curology
SU
Susan U.
Product irritated my skin charged my card after canceling!
Product irritated my skin. They made suggestions. I follow the suggestions. My skin was still irritated. I canceled. My card was charged. They do not do returns so I have a product that irritate s my skin I cannot use and I am out of money. I would not recommend this company! Update: The company finally refunded $60 back on my card .
Response from CurologyMar 20, 2020
Hi Susan,
I'm so sorry that Curology did not work for you! I understand how frustrating that must be! While we work for many, Curology might not be the best fit for everyone.
I will take your feedback to our team to review. Please also email [email protected] so our team can take a look at what happened and help to resolve this!
Best,
Victoria & The Curology Team
D
D
Fake promo
They have a promo, $5 for shipping to try one month of curelogy. So i signed up, spent a GD HOUR filling out the questionaire. The next day i cancelled the autopay in my paypal (i had already paid the 5 bucks for the promo, and didnt wanna forget to cancel it and be surprise charged $60)... the next day they refunded me the $5 and never sent the product. Hmm thats not a free trial. Thats a scam imo. No thanks. I heard it sucks anyway.
Response from CurologyMar 10, 2020
Hey!
Sorry for that confusion - and understand that you weren't happy. When you cancel your trial before it ships, it cancels the shipment (which was the trial). If you do want to try Curology, you can still get that trial, just email [email protected]!
Best,
Victoria & The Team @ Curology
TP
Tara P.
Poor Customer Service
I am posting 2 stars because this product really worked for my daughter, but did not work at all for my son. It's like any other skin care product, there is no one size fits all for everyone. The two stars are for customer service. Even though this product may work well for some (and it should for the price they charge), they are extremely hard to communicate with. They have no phone number or chat line, only e-mail. So, you have no way of initiating two way communication. And we had some major issues because I had two separate accounts for each of my kids, but they kept mixing up the accounts. My son needed to make some alterations in his customization and shipping frequency, but we were never able to get any kind of confirmation for any of this. We still don't know if he was receiving the proper formula. I think the CS service team are nice people, just impossible to reach and get clear communication. So, for the major cost you pay, I believe it should include better customer service. I have tried to cancel my son's account, but I have no idea yet if that has gone through. Oh, and one other frustration, each time I tried to sign into my son's account, it wouldn't take his password. So, when we asked for the link to change it, we would try to sign in with the newly created password and they would treat us as a new customer, asking for all of the criteria for the product, but then showed us as logged in, so I think the website is extremely buggy as well.
Response from CurologyFeb 18, 2020
Hi Tara!
I am happy that this has worked for your daughter, but sad to hear that it hasn't been the same for your son. You're right, what works for one might not work for the next.
I do apologize about your experience with support and your thoughtful feedback on the matter. I am going to let the team know about your experience so we can grow and improve moving forward.
Lastly, if you want to be sure your son's account is cancelled please do reach out at [email protected] and they will send confirmation.
Best,
Kelsey & Team
BV
Brianna V.
It honestly made me break out so much…
It honestly made me break out so much more than I ever did with proactiv. I switched a bit because downside to proactiv is that it makes me feel dry and curology didn’t but little did I know it was gong to make my skin so much worse. I even tried to ask for a new formula and the person said it could be from my toothpaste? Which was never an issue with proactiv. I also feel with proactiv I was able to use other skin care products like moisturizer and face masks but not with curology. Also the bottles seem small for what people pay for.
Response from CurologyFeb 18, 2020
Hi Brianna,
So sorry to hear that Curology isn't working for you. While Curology helps for many, I know it might not be the perfect fit for everyone. It is true that progress and results can take some time to see, but your provider is your best resource for this.
One note, you can definitely use other products while using Curology! Just make sure to run them through cosdna.com to make sure they don't contain harmful ingredients.
Best,
Kelsey & Team
HB
Heather B.
How about average
How about average? I am awaiting my first shipment and kinda excited. SO, I will update as the process unfolds. I am 51 and seeking help with sagging skin in the neck/jaw area. Bring on the good stuff!
Response from CurologyFeb 18, 2020
Hi Heather!
Excited for you to get started. Please do let us know how it goes!
Best,
Kelsey & Team
SE
Savannah E.
Curology is the best decision i have…
Curology is the best decision i have made, i have tried everything you could imagine! I won't go to any other face wash, this not only clears my face but actually keeps it clear, i have never been able to find something like that before. I've done over the counter face wash, dermatologists, proactive, etc. LOVE IT!! so worth the money!
Response from CurologyFeb 11, 2020
This makes us so happy to hear! Continue having an awesome journey!