CurologyReviews of curology.com

Response from CurologyMay 6, 2025

Hi LaTonya, I am so sorry to hear this and completely understand your frustration! Please know that the vast majority of our members see results within 2-3 months. However, we also understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula as needed. Feel free to reach out to them anytime via your Consultations Page. If you have any trouble getting in touch with your medical provider, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help! Have a wonderful day, and best of luck with your skincare journey!

Response from CurologyMay 6, 2025

Hi Robin, I am so sorry to hear about the less-than-stellar experience. This is certainly not the experience we wish to provide. Looking into this further, I can confirm we've gotten in touch with you and have refunded this last invoice. If you have any additional questions, feel free to send us an email at [email protected]. In the meantime, I've passed along your feedback to our team. Thank you for taking the time to reach out and share your thoughts. We're always looking for new ways to improve our service to best meet the needs of our members. Have a wonderful day!

Response from CurologyMay 5, 2025

Hi Livy, I am so sorry to hear about your less-than-stellar experience. This certainly isn't the experience we wish to provide, and I'd like to further clarify why this second shipment processed. Your trial is meant to last for the first 30 days of your ongoing subscription. After this 30 day trial, your first full-sized shipment will process and bill. We processed your shipment based on the subscription plan that was chosen during signup. As explained in our Terms of Service​, Curology is a subscription service with shipments that go out every 60 days. You can always view when your next shipment is scheduled to go out by visiting your Subscription​​ page. We completely understand that unexpected charges can be frustrating, and we truly want to make things as clear and supportive as possible. To help with that, we sent an email prior to your first full-sized shipment including your next shipment date. In that email, you can find a link to adjust your subscription, and a direct link to contact our team for support to ensure no unwanted shipments process. While we do not have a phone line, feel free to reach out to us at 415-200-2060 or [email protected], and we'd be happy to look into this further to see how we can further assist. I hope to hear from you soon!