CurologyReviews of curology.com

3.91,322 reviews
Salons & Clinics
369 Hayes St, San Francisco, California

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Curology

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About Curology

Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney

Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: curology.com
Website: curology.com
Category: Salons & Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 29% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Curology

Curology (curology.com) has 1,322 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: curology.com
Website: curology.com
Category: Salons & Clinics
Location: San Francisco, California
Listed on Five Star Index: 2026

Hilda O.

Aug 5, 2025

Untrustworthy

I previously signed up for pre-shipment alerts, yet I did not receive an alert before my product was prepared for shipment. I contacted customer service via text, as they do not have a number to call. I was told that the shipment had already left their facility and they could not cancel the shipment. When I tracked the package, it showed that the carrier did not have possession of the package. I contacted them again to let them know that the package had not left their facility. The rep said that they would forward my concern to the appropriate person to see about canceling and refunding the charge. I would hear something in 2 days. So in other words they will allow the shipment to leave their facility and then see if they can cancel the shipment before it leaves? I was also told that I could not set my profile up for text alerts and that it could only be done on their end. The rep requested proof. How can I provide proof if it was done via their website? My daughter and I both set up our profiles, on our end, to receive pre-shipment alerts. She gets them and I don't. When I mentioned this to the to the rep, the rep stopped responding.

Response from CurologyAug 5, 2025

Hi Hilda, we truly appreciate the time you took to share your honest feedback. We are so sorry to hear we missed the mark and want to make it right. First I wanted to further explain our services. The trial is meant to last for the first 30 days of your subscription. From there, your full-sized shipment and associated invoice will process & bill according to the items selected. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled. However, I get that unwanted charges can be frustrating so I'm happy to share that a refund has been issued! If you have any additional questions, you can always contact us at [email protected] or via SMS at 415-200-2060 at any time and we'd be happy to help. Have a great day and take care!