CurologyReviews of curology.com

Extremely helpful customer service

I literally got better results from using baby wipes, drug store moisturiser, and spf than the formula they gave me. We tried reformulating twice. Neither time did I see any changes even after using it for months consistently and as directed. Not worth the $60 when I get similar results for a third of the price. It is also an absolutely nightmare to actually cancel your subscription. I had to confirm that I wanted to cancel 4-5 times.

I got a very good and professional customer support, issue was clearly explained provided the resolution.

Helpful and very quick

Usually gets back in a quick manner. Their AI system is a great help if they are able to resolves the issue. Very kind employees.

They’re very good on responding to inquiry and messaging back fast . Abby helped me and she’s very nice !!

I’ve been a curology customer for like five years. I used to tell everyone I knew about how curology had done wonders for my skin. But their predatory business practices have completely turned me off from the company. I’d be willing to spend more money somewhere else just to avoid the distasteful behavior I’ve seen from this company. I found a charge on my account for $105. This is due to the subscription I’ve had set up. But I’ve never ever paid over 100. I had been skipping the custom prescription part because it did literally nothing for me. But I enjoyed the cleanser and moisturizer they have. And this month it suddenly wasn’t skipping anymore? Anyway, so I see this charge because they don’t let you know before they process. I immediately messages every customer service number I could find for them. They don’t have a phone number you can call for a customer service representative. I send multiple messages and I don’t get a response until 24 hours later. In that time between messaging the company and getting a response I got an email notifying me of my box being shipped from their facility. When the customer service representative finally got back to me they refused to give me a refund because the package had already been shipped. Apparently they have a no refund policy even when they still have the product in their possession. I shouldn’t be held accountable for their lack of a reasonable response time. I spoke with the representative and escalated the situation to the manager. They offered nothing to make it better. At this point I want a refund and to cancel my subscription for good. They continue to refuse. I’ve had this issue before and someone told me they could let me know before they process my payment. Nobody ever did. Do not purchase ANYTHING from these people. They do not care about their customers. They just want your money. Their products are not good enough to warrant their treatment of their customers.

I've been using curology since 2019, they're great! I love having a simplified skin routine and being able to talk to a dermatologist. A package never arrived & I reached out & they sent me a replacement, no problem.