CURLSMITHReviews of curlsmith.com

I love the products but customer service is ABSOLUTELY HORRIBLE! I placed an order the Detox Kit. I didn't get the free massager. I have emailed TWICE and sent numerous direct messages and even commented on numerous post on Facebook and Instagram with no return answers. It this point I will NEVER order online again. I'm sure this won't go anywhere either but I am desperate. Get a DANG PHONE NUMBER and hire customer service reps

i love Curlsmith .. curly hair joy the hydroflex jelly is my HG product .. love it. I also like the scalp treatments so decided to splurge on the bond salve and get some other stuff as love their stuff, ethics etc. only thing is typical .. just after i ordered they emailed me a discount code for a free styler is spent over a certain amount .. which i had .. if I had waited and ordered a few hours later I would have been able to add a free HG styling product .. i have contacted them but no reply yet.. hoping they reply

Purchase Curlsmith products and im very happy with them. Leaves my curls looking wonderful. delivery time is exceptable. The products are lush and smell beautiful. My scalp is prone to reaction to certain products and this hasn't happened with Curlsmith. Love this brand

I would love to review the products but 20 days after I ordered and paid I still have not received a package. Further inquiries with dpd show that the currier hasn't even gotten a package yet, but still customer service insists that it'll be delivered within the next days. I asked repeatedly for more information but messages are one liners with the same faulty link over and over again My last message withdrawing from the contract was ignored. Update: I was reembursed in the end.

I bought Shape Up Aqua Gel as I was looking for a light hold for my 2b/c hair. The gel seemed quite light as promised, but it has an overpowering sickly sweet scent. I applied a moderate amount and diffuser dried, but I couldn’t ‘scrunch out the crunch’! I’ve been following the curly girl method for over a year so I’m not a novice. I tried for at least 5 minutes and gave up, I had to rake my hands through my hair to break up the stringy clumps, which makes it all fluffy, the opposite of what I wanted to achieve! It has left my hair with a hard dry feel like a nylon wig! When I check the ingredients list, one of the first is PVA, which seems to be made from petroleum! The fragrance is also ‘Parfum’ a synthetic scent, which manufactures don’t have to reveal the ingredients. Odd for a company that makes a big thing of it ‘Hand Picked’ plant based ingredients no sulphates, parabens, silicones, mineral oils phthalates, DEA, vegan and cruelty free! A complete waste of £23!

I have 2a/2b high porosity fine hair that is colored. I LOVE ALL the CurlSmith products I have purchased. I have the Curl Quenching cowash, air dry weightless leave in conditioner and the flexi jelly. These work spectacularly in low dew points for me. Now that the dew point are above 60, I use the multi tasking conditioner and the shapeup aqua gel which seals the cuticle and keeps out moisture which causes frizz and lack of hold. I'm so impressed with this company! The products have great quality ingredients and the breadth of the line is very wide ... There's something for everyone. Customer service is top notch and replies within 24 hours if I have questions. Highly recommend CurlSmith! The greatest thing is that the changing weather in Texas means I always have products that are good for my hair. A million thanks for these products! I'm a lifetime customer 🙂

I placed an order for Curlsmith at the end of March 2021. I have not received it as of May 27th and I have been emailing the company and even posting on their Instagram posts with NO RESPONSE. Curlsmith appears to scam people out of their money. I wish I had seen these reviews before ordering from this sham of a company. I live in Canada and with exchange rate I am out extra money due to exchange rate and this company cannot reply to any of my communications? They post of SM, but ignore my comments asking for my order or an update? I would say buy something else, because it looks like they steal your money and you end up with absolutely no product. SCAM

tl;dr: customer service is almost non-existent. If you have a problem with your order, be prepared to just eat the cost. Wish I'd seen these reviews. They have one product that really works for me. I'd been buying from bigger brands and figured this time I'd purchase directly from the company (they're a small business, and I'm thinking "let me buy direct, help their profit margins"). Never again. A few days after the tracking said the package was delivered, it still hadn't arrived. It's highly unlikely that it was delivered and stolen as our mail is in a secure, locked box big enough for medium sized packages and I received other mail that day. Things happen, no big deal. I reach out to the company for details on their next steps. They initially brush me off, but I persist, asking for details of the package so I can make a claim with USPS. They respond by asking me to fill out their claim form, a form that states that their policy is to replace items lost in post. I complete the form and return to them, asking for confirmation that a replacement will be sent. And then... nothing. It's been three business days. I have written them once every day, requesting a response. In the meantime, I've bought the product from Ulta.com (highly recommend, great service), but I'm not too happy about essentially losing my money. They have no customer service phone number, their chat just directs you to USPS (again, how can we fill out a claim if you won't share details about the shipment?). Good product, but not worth all this hassle. I'll find something else.