Culiau StoreReviews of culiau.com

brilliant and quick service would recommend to everyone

*Update* So their support is top notch, they have reached out to help me through this all. I am happy with the outcome with the help of their support team. So I ordered an engraving pen, it took about a month to arrive, once here I did the full charge, the product wasn’t the same as the one pictured on their website. It didn’t have a chuck system, it has this slide in system that is supposed to hold the bit. The first pen wouldn't turn on and the lcd screen was defective and peeling up. I researched out and the support did contact me back immediately which is top notch and offered to send me a replacement and a carry case no charge. Just received my second pen, took about month and half to receive. This time the small manual that comes in the box was stuck under the LCD sticker so essentially was peeled up again. The back end where you plug in the charger has broken plastic part. This new system for the bit wouldn’t seem like it could engrave anything, slight pressure with the burr bit against my skin stops the bit completely. How are we supposed to engrave rock or wood with these when it can’t even turn against my skin with little to no pressure on my skin.

After I first received two Engraving Pens, with whose quality I was not satisfied, I complained and immediately received a reply from Culiau. This fact in itself gave me reason to be happy. The fact that then they also offered to replace the two devices as quickly as possible impressed me and made me even happier. I received the package two weks later - just in time for my daughter's birthday, to whom I am gifting one of the two devices. Thank you, Culiau, for your exceptionally good support! That is not to be taken for granted - with all the crooked deals in online retail.

I just got my Customizer in the mail and it’s honestly a brilliant tool. Perfect for engraving on the fly, crafts and detailing on a miniature level. I got the Customizer 3.0 and the LCD screen is a really nice touch! It’s simple to use, right out of the box and ready to go! Super user friendly too. As a graphic designer, the packaging is really neat and compact, and so is the instructional manual. Overall the device is incredibly user friendly and the extra drill bits that were thrown in with the purchase are really useful! 10/10 - getting another soon for my brother :D

Experience has been great! Website is very informative of product descriptions and details. Product arrived in a timely manner and every part included. Had some questions regarding one of the bits that seemed defective, but customer service responded within 24-hrs and were very helpful and reset my expectations. I highly recommend this product to anyone with a craft/creative mindset or desiring to develop one.

Like the reviews before: however I received it quite quickly, the first time I got to use it it stops the moment it hits whatever surface. I got the faulty one everyone received 🤣 Just after 60 days ofcourse, but the law in Europe says the guarantee has to be at least one year or even two. When I send that in an email they agreed to send a new one. Hopefully that one is a working one. Edit to the reaction: you ship and therefore sell in Europe so the Eu law DOES apply to you. Edit II: I received a replacement as fast as the first one and yes, it works like a charm! Totally as expected.

This is an “updated” post after Culiau had my original review removed after I said I was extremely unhappy with the quality of the engraving pen and all the defects that came along with it. I’ll admit, they were quick to reach out and make an attempt to correct the issue. They did send me a replacement immediately and after receiving it, I’m more upset than the one I got the first time. The first one took FOREVER to charge and never reached 100% and then when I used it the battery was dropping a percentage for every second I used it. The replacement I received doesn’t turn on or charge AT ALL. I even took a video of me plugging it in and trying to get it to charge. Nothing works. I’ll say it again… don’t waste your time or your money on this product.

The engraving tool works great. There is an issue with one of the largest ball engraver bits not fitting in the collar, other than that, excellent tool