Culiau StoreReviews of culiau.com

Seems to be very nice. My only problem was it took a Very long time to get here.

I received my orders including Customizer Professional Engraving Pen with 30 Bits Free and 5pieces Mini Saw on 29 June with the packaging intact! Suggest for the saw bits(packaged in a small ziplock bag) could be taped to the box in case we throw them away by mistake😐 I'm a little confused.. the manual and the actual engraving pen are different. It's not Full Copper Chuck as shown in the manual, there's no Allen Grub Screw, Hex Key, or Extra Allen Grub Screw🤔 Changing to a mini saw will definitely pose a safety issue as the mini saw will go flying!! Please advise..

Bought both wood burner and engraver; with a few extras. Yes, detailed, written “how to” manuals would be nice, but these reviews here are harsh. These are handy gadgets, adequately preforming for the price. Mine worked fine, charge on engraver lasts about 70 minutes so may have to buy another body, but for under $50 not bad!

Update - they contacted me and said they would replace the missed order so updating the score to 3 stars. Might update again once I receive and test the product. -- I wouldn't know about the product itself, because I never received it! I bought 2 engraving pens that never got to my place, messaged the support team and they responded once but then never again - even though I have followed up three times now. I'm still waiting for a response, a refund or for them to make sure I get the product.

Not good. I was given one of the Customiser tools as a Christmas present - powered it up at the time and it worked. It’s been sat in it’s packaging patiently waiting for a task/craft to fully test it on - I finally had something to use it on so charged it up… But it doesn’t turn on! Completely faulty pen, both me and the person who gifted it to me are upset as it’s never been used & doesn’t fall under their 60 day warranty anymore. What a complete waste of money! Reading the reviews it looks as though faulty products are a common issue… Avoid this company & their products.

Just got mine and it won't charge past 3 lights. No explanation as to the purpose of the bits, either. I will be watching this space. Going to try to use it today.

I received my engraver pen. I used it for maybe 15 minutes. Set it to charge, but it won't charge past 3 lights. Used the website to explain the issue, but no response. I then emailed them with the issues. I explained I wanted a replacement or a refund. Update... So Culiau DID reach out! They will send a new one. I'm hoping they verify it charges. I like this thing. Does what I want. They have been great now. Thank You Ok so to follow up at thier reply. I did receive a 2nd unit. I emailed them on thier customer service li k. NO REPLY. I email them thru my direct email, No reply. So I have to give up now. No reply means no service. Please do not attempt to reach me again.

Decided to come back and edit my review with more details. This company outright lies. They say they are US based but the product comes from China. They also claim their packages are fully insured, yet although you pay for shipping they send it with the cheapest possible shipping method. If there are any issues with delivery the post office is instructed to destroy the package immediately. Instead of apologizing for their blatant misinformation they offered to sell me more products at a discount. I would stay away from this company if you don't want to risk throwing your money away. I am out ~$100 because the post office was using a substitute driver the day my package was meant to be delivered and they destroyed my package the next day. After many attempts to figure out why they told me it was because of the shipping method used by the sender.