Culiau StoreReviews of culiau.com

Response from Culiau StoreMay 29, 2023

That's fantastic to hear! As a fellow scrapbooking and card making enthusiast, I understand the importance of personalizing our cherished tools and supplies. It's wonderful that you found our engraver easy to use and hold, making it a convenient tool for adding your name and phone number to your items.

Response from Culiau StoreAug 15, 2023

Hello Jack, Thank you for sharing your experience! We're delighted to hear that our tool has added a new level of enjoyment to your carving endeavors. Safety and ease of use are important to us, and we're glad to know that our Customizer has made a positive impact on your carving process. Regarding the battery life, we appreciate your feedback. We're continuously working to improve our products and your input helps us do just that. If you ever have more projects to tackle or questions to ask, please feel free to reach out. We're here to assist you in any way we can. Thank you for choosing Culiau, and happy carving!

Response from Culiau StoreAug 15, 2023

Hello Bob, Thank you for sharing your experience with the Customizer. We're glad to hear that you found it enjoyable and useful during the time it worked. We understand how frustrating it can be when a product doesn't meet your expectations in the long run, and we apologize for any inconvenience this has caused. Battery performance is a key aspect of our product, and we're continuously working to enhance it. Your feedback is invaluable to us, and we're committed to addressing issues like the one you've described. Please know that our customer support team is available to assist you, and we would appreciate the opportunity to make things right. If you would like to discuss this further or explore potential solutions, please don't hesitate to reach out to our customer support. We value your feedback and are here to ensure you have a positive experience with our product.

Response from Culiau StoreAug 15, 2023

Hi Christa! Thank you for sharing your feedback about the Customizer. We're glad to hear that our product has been enjoyable and beneficial for your detailing design work. We understand the importance of having a reliable tool, especially for artists dealing with health issues, and we're pleased to know that it's helping you create during live events. We're sorry to hear about the battery issues you've encountered with previous units. Your feedback is valuable to us as we continuously work to enhance the performance and durability of our products. If you ever have any questions, need assistance, or want to share more of your creative projects, please don't hesitate to reach out. We're here to support you in any way we can. Thank you for choosing Culiau and for your kind review!

Response from Culiau StoreJun 5, 2023

Nous sommes ravis d'apprendre que vous trouvez notre produit facile à prendre en main et très portable. Nous avons conçu cet outil avec la facilité d'utilisation et la portabilité à l'esprit, afin que vous puissiez l'emporter partout où vous en avez besoin. La convivialité et la portabilité sont des aspects importants pour nous, et nous sommes heureux que vous ayez une expérience positive à cet égard. Si vous avez des questions supplémentaires ou besoin d'assistance, n'hésitez pas à nous contacter. Notre équipe est là pour vous aider et vous offrir le meilleur service possible.

Response from Culiau StoreAug 15, 2023

Hello Karena, Thank you for sharing your positive experience with the Customizer! We're thrilled to hear that our product has been a great fit for your needs. We designed the Customizer with versatility and ease of use in mind, and we're delighted to know that it's providing you with a comfortable and precise engraving experience. Engraving on glass and perspex sounds like a wonderful creative endeavor. We're pleased that you've found a selection of drill bits that work well for your projects. Your feedback is valuable to us, and we appreciate your support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you continue to have a positive experience with the Customizer.

Response from Culiau StoreAug 15, 2023

Hello Sue, We appreciate your feedback and we're sorry to hear that the Customizer didn't meet your expectations. One crucial factor in achieving the desired results is using the correct bit for the material you're working with. We offer a comprehensive Bit Guide that provides recommendations for different materials and engraving techniques. It's possible that trying different bits might yield the outcomes you're looking for. We're always here to help and provide guidance, so if you have any questions or would like assistance in selecting the right bits for your projects, please don't hesitate to reach out. We want to ensure that you have a positive experience with our tool and achieve the results you envision. Thank you for giving the Customizer a try! Best regards.

Response from Culiau StoreMay 18, 2023

Thank you for your kind words and for sharing your positive experience with Alina at Culiau Support! We're delighted to hear that Alina provided exceptional customer service and went the extra mile to assist you with your order, even when you forgot to apply the discount.