Culiau StoreReviews of culiau.com

Response from Culiau StoreAug 2, 2023

Thank you for the great review! 😊 We appreciate your kind words and quick response to emails. 🚀 We're aware of the stolen images issue and are working to address it. 🔍 Supporting small businesses is essential, and we value your support. 🙏 Thank you!

Response from Culiau StoreAug 2, 2023

Thank you for sharing your feedback with us. 😊 We sincerely apologize for the inconvenience and frustration you experienced with our product. We understand how important it is for our customers to have a reliable and long-lasting product, and we're disappointed that it failed within such a short period. Please know that your satisfaction is our top priority, and we take product quality seriously. Regarding the warranty, we understand your concern. We offer a standard 60-day warranty, and while we do offer an extended warranty option for an additional cost, we acknowledge that it may not suit everyone's preferences. We value your feedback and will take it into serious consideration to improve our products and customer service. Our team is here to assist you, and we would like to discuss the situation further to find a resolution that meets your needs. Please reach out to our customer support team at [email protected] , and we will do our best to assist you with any concerns you may have. We genuinely want to regain your trust and provide a more positive experience. Thank you for bringing these issues to our attention. Your feedback is invaluable to us, and we hope for the opportunity to make things right. 🙏

Response from Culiau StoreAug 2, 2023

Thank you for sharing your positive experience with us! 😊 We're thrilled to hear that you're now a happy customer, and we sincerely apologize for any inconvenience caused during the initial process. We understand that shipping to Mexico can sometimes present challenges, but we're delighted that our customer support team persisted until everything was resolved to your satisfaction. Providing excellent service is our priority, and we're glad we could deliver an engraver that meets your expectations.

Response from Culiau StoreAug 2, 2023

We apologize for the inconvenience and frustration caused by the quality issues you experienced with our product. 😔 This is not the level of reliability we aim to deliver, and we understand your disappointment. Our team is dedicated to providing products that meet high-quality standards, and we take product durability seriously. It's disheartening to learn that both units you received encountered problems within such a short time. Regarding the replacement and discount offer, we're sorry if it didn't meet your expectations. Our intention was to find a solution that could work for you, but we understand your perspective. We would like to make things right and restore your confidence in our brand. We invite you to contact our customer support team at [email protected] so that we can further understand your situation and explore other options for resolving this matter to your satisfaction.

Response from Culiau StoreAug 2, 2023

We're deeply sorry to hear about your disappointing experience with our product. 😔 We understand how frustrating it must be to encounter issues while using our engraver, especially when you had high hopes for its performance. Ensuring the quality and functionality of our products is of utmost importance to us, and it's clear that we fell short in meeting your expectations. We take your feedback seriously and will investigate the matter further to identify and address the root cause of these problems. Your satisfaction is our priority, and we'd like to make things right for you. If you haven't already, please contact our customer support team at [email protected] so that we can better understand the issues you faced and provide a suitable resolution, whether that involves troubleshooting or a refund.

Response from Culiau StoreAug 2, 2023

Thank you for your wonderful review! 😊 We're thrilled to hear that you love your Customizer and that it's been a valuable tool for your detailed work in 3D printed resin. It's fantastic to know that our engraving device has proven to be versatile and capable of accessing tight spaces that other tools might not reach. We designed it with precision and functionality in mind, so it's incredibly rewarding to see it meeting your needs. We're also delighted that you found it so useful that you decided to purchase two devices. Having a backup ensures you can continue working seamlessly without interruptions, and we're honored to be a part of your creative process. Thank you for your support and for being a part of the Culiau community. If you ever have any questions or need assistance, feel free to reach out to us at [email protected]. We're here to help!

Response from Culiau StoreAug 15, 2023

We're truly sorry to hear about the issues you faced with your Customizer. This is certainly not the experience we want for our customers. Our customer service is available 24/7 via email at [email protected], and we're here to assist you in resolving any problems you have encountered. Your satisfaction is important to us, and we appreciate your patience.

Response from Culiau StoreJun 9, 2023

Thank you so much for your kind words and for giving us a 10 out of 10 rating! We're thrilled to hear that our support team provided you with amazing assistance and resolved the issue promptly. At Culiau, we strive to deliver excellent customer service and ensure that our customers have a positive experience with our products. We understand that issues can arise, but we're committed to addressing them swiftly and effectively. It's wonderful to know that our team responded immediately to your email, addressed the problem, and sent you a replacement. Your recommendation means a lot to us, and we appreciate your trust and support. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help!