Cub CadetReviews of cubcadet.com

Ordered a part. No communication after order. Finally, was able to communicate via chat after 11 days. Said part had just come in and would be shipped in a couple days. So, will be over 2 weeks for a part and would not even expedite the shipping. Poor communication and customer service. Last time for me.

Cub cadet just gets funnier and funnier. I've had problems with a zt1 ultima that I bought brand new what was under warranty had problems carried at the dealer dealer basically just held it till the warranty run out then told me to come and get it unfixed Cub cadet don't want to do nothing. They didn't like my reviews so they sent me a case number and a phone number I call the phone number put in the case number and that don't do nothing except for send me to look up parts. I'm fixing to take this lawn mower put it on my trailer right lemon across it big letters front back and sideways. I'm going to print up thousands of pamphlets that list the whole problem with Cub cadet and what's wrong with this mower and what they wouldn't do. And it's not just going to list Cub cadet it's going to list all of their affiliates. They didn't want to replace a $600 drive motor while it was still under warranty it's fixing to cost Cub cadet thousands if not tens of thousands of dollars. I've got nothing else to do I'm retired I'm fixing to do a Cub cadet a nightmare

Everything everyone is saying below this is correct. I ordered a bagging system for my mower. I received no confirmation order. I used their website chat a day after ordering, and did chat with someone. They then emailed me a snip/screenshot of my order. 3 days later, I go online to track the stauts of my order, and the tracking system says "oops, something went wrong". Now, I can't chat online with anyone, and no answering of phone calls. Not good

It's a piece of junk. The starter was bad from the get go. It reeks of gas. Now it's leaking oil. I've spent hundreds on repairs. It's broken more than it works. . Absolute garbage.

Poor quality machine. Even poorer customer service. Even the dealer I used seemed to not care.

I got an LT50 from Home Depot a couple of weeks ago and it was missing a part when delivered. Home Depot told me I had to go through Cub Cadet to replace the part or I could return the mower. 45 minutes on hold the first time to be told "this is a level 2 customer service issue, here is their number." Two entire 45 minute lunch breaks and now 40 minutes into the third try with no answer. If I hit the hour mark today I am hanging up and calling Home Depot to initiate a return. I'd rather mow my land with a push mower than give my money to company who cares this little about customer service.

I wish I had read the reviews regarding Cub cadets customer service before purchasing my zero turn mower. I have tried for two days straight to reach an actual person after I held for 30 minutes for even a chat. I agree hands down worst customer service I have experienced in a very long time. If you cannot get your customer service right.....what else are you not focusing your attention on as a company?

If you chat with them and they don't have an answer they will hang up on you. If you call them, they don't answer. I am not exaggerating, I have never experienced anything like it. I was trying to buy a lawn tractor and there is no help. I ended up buying a Husqvarna. If they cannot help you with sales, I cannot even imagine how it would be if I need parts.