Cub CadetReviews of cubcadet.com

Such a shady company. I have been trying to return an item which was purchased through their website. There is NO click-through in their support chat about returns. There is a generic text blurb about returns on their Customer Support page, which states to call their customer service telephone number. When you call it, there is no prompt for returns, and sends you down a path that has nothing to do with returns. You end up on the support line for more than 2 hours at a time. It has gotten to the point I want to return my entire zero turn.

I own a built by cub cadet craftsman zero turn 54” ride on mower. This is the second time I have tried to order replacement parts directly from cub cadet. The first time went ok, this second time has been anything but okay! I b place an order for a deck belt and a drive belt both items were in stock. I immediately received an email confirming the order. Exactly one week later no word from them so I called. I was put on hold waiting to speak to a representative and waited for over two hours, seriously! All the rep could tell was that the items were indeed in stock and that my order was being processed. Several days later I tried their “live chat” because I still had no contact from them. Same situation with live chat as the call. I was left for 30 minutes waiting on the rep and nothing. I will never do business with this company ever again! They suck.

This has got to be the absolute worst customer service ever! I don't see how they are still in business! I called for 3 days straight to cancel an order that I had made 3 weeks ago. Each phone call was an hour long and my phone mystery drops the call. Each time!!?? Coincidence!!?? Was never even informed that the part was on backorder! It never showed online. I would have never even placed the order! The ONLY way to cancel according to Cub Cadet is to call that one bogus number that nobody answers! You can't even get a secondary number, email, anything!!??? Now I guess I'll have to wait until the part comes in, send it back, and get charged a restocking fee!!?? And that's only if I can reach a human to start the refund process! Unbelievable!!! Where it the BBB(better business bureau) when you need them!!!????

Cub Cadet Customer Service is the worse I have seen. I have tried to get an update on a part ordered weeks ago and so far, I have spect over on hour waiting on the call for someone to pick up and help. Thier website is the same way. I started a Live chat and it just states we're transferring your chat to another agent. I will never buy another Cub Cadet Product AGAIN!!

I was approved for financing on a mower and attachments. I never received the order. I called and Cub Cadet said the financing agency canceled the order. I never received anything regarding this. I called the financing company and they said they have already paid Cub Cadet. I cannot get the credit taken off and I cannot get my order. I am stuck in some weird loop and neither Cub Cadet nor the financing company wants to take care of it and won't talk with each other. I would never use either of them again. This is the worst experience I have ever had with financing!

Brand new Cub LT42XT. Second time used belt pops off. Put it back on twice before lawn finished. Took to authorized service center. They put on a new belt. Next time I used it, belt popped off again. Took it ot another authorized service center. They replaced the belt and said nothing was wrong. I should have cried lemmon law then. Belt continues to pop off and they say nothing is wrong with it. I have learned to remove the deck, put the belt back on and continue cutting grass. Hoping for a recall or factory update. Been on hold listening to music for 40 minutes now.

If I could give negative stars I would. Customer Service is awful. I ordered a a ZT42 and received no email, did online financing as week and got confirmation of that. I called (60 min wait time) a day later to check status of my order since I received no confirmation of my actual order from Cub Cadet, I was told that I would receive an email when it shipped and I should receive the mower in 5-8 days. I waited two days and still no email or change to order status. I called again ( 60+ min wait time) and was told that my order is back ordered. I then request to cancel the order, I was informed that I had to call a different number to cancel back ordered items. So I received that number from customer service and called and again, a 60+ min wait time. The guy cancelled it and I had to request an email of confirmation, which he sent . This was on May 1st, 2024. 7 days later I get a call from XPO Logistics asking if I have a forklift so I can unload my mower at my house. They shipped my mower on May 3rd. I told XPO I cancelled that order and do not deliver it and send it back. I'm currently on the phone with cub cadet. Waited 45 min to explain the situation, he transfers me to someone who can help..... I've now been on hold for 1.5 hours. What a terribly ran company. From the sounds of the other reviews the product isn't any better than the service.

Purchased the XT1 from the Cub Cadet website on 4/3. Delivery window 5-7 days. Called customer service on 4/18. Informed they had not processed the order because the warehouse they sent the order to didn't have any in stock. If I hadn't called they would not have transferred my order to a different warehouse which had the sku# in stock further delaying delivery. Each time I called and/or online chatted with customer support I was on hold for 35-60 minutes per attempt. The customer service reps were very good. On 4/23 I went on the Cub Cadet website and noticed that the price had dropped from $2,299 to $2,049. I called customer support to request a credit for the difference since I had not received the lawn tractor and I had purchased the tractor less than 30 days prior. 45 minutes on hold with CS to get transferred for additional 30 minutes to be told that Cub Cadet would not honor the new price. I am supposed to receive my tractor later this week with 1st payment due on the 3rd.. This has been an exceptionally poor experience that I will not replicate in the future. I will definitely not suggest to anyone to do business with Cub Cadet. Do Better!