Cub CadetReviews of cubcadet.com

I have owned this ST100 trimmer for about 3 years now. One of two things is going to happen within a week. I am going to either - 1) buy a Briggs engine to put on it, or 2) buy a different brand of trimmer that had a Briggs engine. This blasted thing works great, when and if I can get it to start. It's a crap-shoot when the engine is cold, but if it has warmed, it will not re-start. Not ever. That means, of course, that when I start mowing, I will only go until the gas runs out, or the line needs replacing. It us the second piece of Cub Cadet crap I have bought, and it is definitely THE LAST. Absolute gargage.

I have the CC30H raider lawn mower, love the lawn mower because I don't have a large property and it's great for that. But the customer service has to be the worst, first you'll be on hold for at least half hour and then when they finally answer you won't got any help. Can't even answer one question, like is my product registered. I have never gotten help from this customer service

Gasket gone not 2 years old .still waiting for s part for over 4 weeks Don't buy cub catet lawnmower. a pile of junks .the 10 of August still waiting for a part. Over 2 months waiting.

Ordered parts online for my Cub Cadet zero turn mower from cubcadet.com. My lawn looked nice on the day I ordered the parts online, but here it is 2 weeks later, the grass is out of control and still no parts! I mean you can receive mail from one end of the country to the other in 3 to 4 days! My next mower won't be a Cub Cadet.

I am glad I did not buy a mower. When setting up my account it kept defaulting to the wrong zip code. Took 3 days to get ahold of someone to see if it can be fixed. They told me that it should not happen to try again. Every time it would default to wrong zip and would not let me edit it. With wrong zip it would also not let my credit card go through. I called back to see if we could work on this together and again it took like 4 hours to get a person on the line. Told them what was going on and again they said this should not happen. I said well can I order over the phone and was told yes. Gave model number and was also gonna purchase the extended warranty. LOL they said oh so you want to buy the whole mower LOL. I said no just the tire tread. Have a nice day. I feel sorry for anyone that has to get in touch with them for any reason. A total of 6 hours to reach them the first time over a 3 day period and then another 3 hours the second time. WOW. No service what so ever.

I bought a leaf collecting system from Cub Cadet for a 42 to 46 inch mower but they sent one for a50 to 52 inch deck. I have called cub cadet customer service 5 times and was put on hold fo 30 minutes each time with no response. Now I dont know what my next step will be other than to contact my credit card co to withhold the payment. Like many others I am not happy with cub cadet support system.

I will never pay money for cub cadet products in the future. I paid a lot of money for a lawn tractor and a leaf vacuum. My starter went out and I ordered a replacement on April 10th. Jones 28th I have not received the part I ordered. You call to check your order and you are on hold for over an hour just to be lied to. Total garbage company. Your call is important for 1.5 hours of redundant crap music while on hold is a struggle session in my opinion. Cub cadet surrounded by weeds while this garbage company ignores my order for months is a joke. Do not buy cub cadet.

I used the Cub Cadet official web site to buy blades for my XT1 50 inch mower deck. They happily took my money but did not indicate they had none in stock. So 2 weeks later I go to the official web site and my PO is "open". Used their chat to talk to a service rep. At his point I was informed that the blades were back ordered and would not ship until 3 July. Called today to find out the status of the order and had to wait on hold for over 1/2 hour. When I finally got through to the CS rep I was told the blades are still back ordered and would not ship until 10 July. Asked to talk to the manager and was put on hold. DON'T order any parts from this MTD company! Poor service, poor CS, they took my money under false pretenses! Only thing I got out of dealing with them was CS rep apology after apology. My mower is still not operational.