Cub CadetReviews of cubcadet.com

The mower is great so far . But there TD credit service is impossible to get a hold of . I guess when they want their money they will call me .

I purchased my Cub Cadet ZT 154 in June 2023. In July of 2024, I was mowing my lawn of 30+ years, that is to say no rocks, no stumps, just Bermuda Grass. I heard a thud and a 4.5” pulley flew out from the top of the deck. The deck belt began jerking violently. I shut off the mower and pulled the deck. I took it to the dealer for a warranty evaluation as the center spindle had been jerked partially off the deck, cracking two of the bolt holes. Cub Cadet denied the warranty stating there had to be an impact. There was not. The dealer agreed there was zero evidence of any impact. No damage or chips to any blade. So I ask the dealer to order me a new fabricated 54” deck, part number 603P05579A-0637 (black). Cub Cadets part system stated the part was unavailable. The only ones I found online were being sold by third parties for hundreds more than Cub’s list price and with exorbitant shipping fees. My belief, Cub refused the warranty with an invalid excuse because they don’t have the part. They demonstrated their idea of customer service and customer loyalty. The mower is One Year old and the deck comes withe a “limited lifetime warranty .” I guess the limitation is based on whether Cub can actually support their product. They will not get any repeat business from me. I DO NOT recommend their line of Zero Turn mowers.

Waited 36 minutes on the 877.428.2349 number to be told I had to call another number, that is nowhere to be found on line or on my order e-mail confirm, to cancel an on line order which hasn't shipped in 2 weeks. Never buy another Cub Cadet product again. Ever. Clearly many have a similar experience. I'll look here before ordering anywhere else.

Don’t order parts from here. I never post reviews but I had to with this issue. I ordered a push nut cost 6.50 ish. I paid 20.00 dollars extra for next business day shipping. Two day’s later no part. Tried tracking but it only gave me what my order was. Finally after 30 minutes on hold I spoke with a real person. Of course she states (what most companies do) that it’s an I T issue and there trying to correct it. She said once it’s cleared up my part will ship next day. And that they would reimburse me for the next day charge (like that helps me). Obviously they should reimburse me. But the issue still remains. I NEEDED NEXT DAY SHIPPING!!!! I could have ordered it from a couple other companies one being the largest A———. I would have only had to wait one other day for shipping. So now I’m screwed because I’ll have to wait four more days to receive it from A——-, no option for overnight shipping. That’s why I NEEDED NEXT DAY SHIPPING!!! I’m 65 and push mowing an acre in this heat could kill me. I really wish I would’ve checked the reviews before ordering from Cub Cadet. Not again ever!!!!!!!!!!!

Cub Cadet Call line is impossible to get an Agent (real person). Have tried 2x now, each over 30 minutes, still no AGENT.

i will never buy another cub cadet! Customer service is horrible, no one answers the phone and the online chat is automated, i ordered parts 6 days ago and dont even know if they have shipped, no tracking what so ever.

Ordered a part for my mower through their phone service the website does not work. Was not sent an email with tracking number so I called to find out what is going on.I was told their website was unable to send out emails with the necessary tracking info...a tech issue (I guess I saw that comming) was given the tracking info from the person over the phone. The pkg is on the way.

We bought a cad cadet with great excitement. It worked great for a week then it stopped working. The warranty was initiated to fix this problem that in my mind shouldn’t have happen with a brand new zero turn. To make matters worst the company the warranty tech person recommended picked my zero turn saying it may take 3 weeks. We’re still to get it and this was the first week in June. We can barely get a hold of the company in Wendell, NC that I’m not going to name. We barely get updates and cad cadet is useless and cannot help. I wished I got return it. But the company held on to it pass the 30 days. We’re wondering if this was some kind of refurbished crap we bought from Tractor Supply. Never. Ever again will we buy a cad cadet