Cub Cadet is an American company that produces and globally markets a full line of outdoor power equipment and services – including four-wheel steer zero-turn riders; lap bar zero-turn riders; utility vehicles; lawn and garden tractors, lithium ion- an...
Cub Cadet (cubcadet.com) has 126 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Children's Entertainment · Belgium, Wisconsin
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · New York, New York
Excellent
Children's Entertainment · Swanton
Excellent
126 approved reviews, newest moderated first
David W.
Very LOUD. Cub Cadet has perfected the art of making maintenance (taking then deck off and replacing blades) next to impossible. I didn't like the time and effort it took to change my John Deere's blades so I figured I would try Cub Cadet. Cub Cadet amazed me by the engineering it took to make changing blades so difficult.
Dave K.
The worst company I've had the pleasure of dealing with. They can't even get their financial act together. I bought a new riding mower and had it set up for monthly payments, and when they didn't take the 1st payment I phoned the dealer. The second month I was told and was Reay for the double payment. It did not come out of the account, and they decided to send me.late payment charges of $80. I'm still trying to have this resolved, and if if doesn't happen soon I will get my down payment back and buy another brand of lawnmower
Unsatisfied C.
I called because the 2024 XT1 LT50 would not start. I fought through the AI menu's that kept telling me to look at their online troubleshooting page. Finally after 3 calls and 15 minutes on hold, I got through. After explaining the issue and asking to speak to a technician as I suspect it was just a choke adjustment, I was sent to a phone that rang once and hung up. This happened twice even after explaining I had been hung up on my last call. Cub Cadet, get rid of the Artificial Intelligence and hire real people who actually was to work there. You could take a lesson from Home Depot as they get Customer SERVICE right!
Jerry C.
Horrible customer service. I have a 2023 Cub Cadet XT1 42B with 30 hours. Needs a valve replacement. CC will not honor warranty because I am not the original owner. Owner moved out of state and cannot locate. They also said they don't honor warranty for the Briggs and Stratton engine and that has to go direct to them? Buyer beware.
Christy H.
Terrible customer service -- ordered new lawn mower blades online which were to arrive in 3-5 days. Its been 12 days and it hasn't even shipped so I called to cancel order and so far been waiting listening to music for over 1 hours. Unable to cancel online - I had to go and buy from a dealership -- still trying to cancel but no answer.
Roger L.
Honor their warranty
Deegan D.
What, did you hire the most ghetto person you could find off the street? Let me guess? DEI RIGHT? I love calling a company dealing with some ignant who solely got a job based on skin color cause that female was a clown.
Gerald G.
Bought rider June 14. Used maybe 5 or 6 times. Started making bad noise and motor shaking bad. Called 800 number. Cannot speak to human. Called area warranty place. Guy said sounds like air filter plugged. Ridiculous. But cleaned filter anyways. Checked oil and it was black. Changed oil. Tried mowing lawn...loud metal noise...oil everywhere...parked and inspected...oil all over motor and cowling...wouldn't start ever again. Had warranty pic up for service at my expense. Has been a month and they haven't even looked at it yet. "We are so slammed...not enough people to work on all the Cub cadets lined up ahead of mine...blah,blah,blah. Maybe by next summer...maybe.