Crunch FitnessReviews of crunch.com

Terrible customer service that hides behind an email and doesn’t give out their name. Just a bad experience and would not recommend them to anyone.

I like the price per month. I like that there are lots of machines to work out on. I DON'T like that the adductor and abductor machines face the area where many people are lifting weights. Why would the Gym not place these machines facing the wall? If that is not possible move them so they face another machine, at least then not so many people will be able to view your pelvic region as you open and close your legs. Also, why have the treadmills facing the space where people workout? The treadmills could face the other wall, and TVs placed there. These types of changes allow people to work out without others staring at them. I'm surprised the gym designers did not think more about these things when designing the layout. Finally, my experience with the staff has always been positive, they say hello, they help, they answer questions, all good. Thanks.

Read all the one star reviews please. Do not give your bank account or credit card to this company. If you do,you will definitely regret that. They will charge your accont or credit card and it will be nearly impossible to get the refund they charged in excess. They charged my credit card even after cancelling paying full payment. This company is a total scam.

LEAGUE CITY, TX ~ I pay almost $100 per month for two memberships and another hundred dollars twice a year for who knows what at the League City, TX location and they no longer let you go ride a bike in the spin room unless there’s a class going on. They have 500 cardio machines out on the floor and not a single spin bike and they have the spin room locked. I talked to someone at corporate who happened to be there and he said they were going to get TWO spin bikes for the floor. That is freaking ridiculous. He said they have to lock the door now because the bikes were getting broken. How are those getting any more broken than the 500 cardio machines that are on the floor? Most of the time, I’m the only one in the spin room riding a bike when there’s no class going on so I have a hard time believing spin bikes were breaking more than the cardio equipment out on the floor. I will be canceling my membership.

I don't recommend this gym. It is difficult to cancel membership. You need to physically go in to the place where you signed up or send a certified letter to corporate. Tried calling to cancel but they wouldn't let me. On top of that they charge you another month of service calling it a "30 day notice". Website and app don't allow cancellations. Management are nonexistent. I couldn't speak to manager in branch he wouldn't come out. Call centers didn't allow me to speak with one either. They promised a call back but never called me. About facility its ok nothings special. Some of the reps are nice but I only recognize 1 person from last year. Tells a lot about its leadership and practices.

Poor management behavior and attitude, plus exhorbitant fees for sign up, and cancellation. My son, a body builder, was banned for taking his shirt off in the group fitness room. He was let back and we pair a high registration or something fee, only to be charged annual fee again 2 months later. Then, admittedly he took his shirt off in the empty group fitness room and the manager Shay saw it on cameras after and banned him. After contesting we got our $19 monthly fee back at least. Shay was unprofessional to our son with his attitude and finishing the email to him "grow up and follow the rules kid", which is my job to say if I choose to not his. His 21 year old brother just joined a gym and when we asked why not Crunch, "too many fees and I hate the attitude of the management". A quick search of reviews and online content seems to have a similar sentiment about manager Shay at that location. BTW I get the intent of the rule of shirts, which is hygeine and appropriateness, but he would do it semi privately for a short time, which is more understandable. He learned his lesson, but I wonder if management will ever learn theirs? SO MUCH FOR THE "NO JUDGEMENT ZONE"

Literally called 2 days after the annual bill hit and they will not remove it. Now they are being rude about cancelling over phone. Dont go here. Cancellation policy is terrible and unethical.

Management at the Colleyville location lacks the ability to take responsibility of their staff not following their internal policy regarding cancelling the membership. If you sign up, just know they make the cancel process difficult and they contradict policy stated by other staff members. If you cancel, do it in person and require them to provide you with the documentation that the membership is cancelled. Their verbal word is useless. I just looked up their HQ in New York on the Better Business Bureau website and they have a score of "F" on multiple locations.