cruises.comReviews of cruises.com

I'll never book with u again .booked a cruise with you and gave 500. Deposit and had to cancel for health reasons 6mos in advance and you refused to refund me . I guess you need money more than me

I went through the online booking of a cruise on the cruises.com website. After going through the process of everything I decided I wanted to go back a page and add something to our package. I immediately got an email with a confirmation for a cruise. I didn't mean for that to happen so I called the company immediately and told them that. I was hoping I could reconfirm the cruise with the changes. Cruises.com did not let me. They said it was final but said they'd cancel it and charged me $100 cancel fee and $24.95 processing fee. They didn't cancel with the cruises lines!!! I then got an email from my credit card company stating they charged me $500 deposit to the cruise line, $124.99 for them. This is highway robbery. My credit card company got the $500 refunded but Cruises.com kept their money. NEVER will I EVER use those people again. In less than 15 minutes I was out $124.99!!!!!! BEWARE! UPDATE: I disputed the charges and got the $500 cruise deposit back. Cruises.com still kept the $124.99. AVOID!

Finding a cruise that fit my needs and budget was so easy.

Anna Aragon has helped us on a number of cruises and is our first contact when we begin considering any new trip.

Lexie was referred to me by a friend and I booked our cruise with her. It was easy and enjoyable!

The first person 2 nights ago I spoke with was not very helpful at all. She was more interested in doing something else..besides helping me on the phone with my questions. Her name was Michelle. Absolutely the worst customer service rep I have ever come across. Fast forward to last night..when I called and got this wonderful lady who was responsive to my concerns and was able to talk to her supervisor and the cruiseline to merge my cruise credits so I could use them on a cruise I was booking. She literally moved mountains and I cannot thank her enough. Amazing!!! I don't recall her name though. She worked diligently to resolve this issue with cruise credits not showing up for past cruises. Thanks to the lady lady, my attitude towards Cruises.com increased. I will recommend you to my family and friends!😊Thanks so much!!!

They were very helpful, and understanding! They went beyond my expectations to help me change my ports . Thank you guys very being so understanding.

Theresa was extremely efficent and helpful in booking my cruise.