cruises.comReviews of cruises.com

I have used cruises.com numerous times, as well as my family. First bad experience was during Hurricane Dorian. It took hours and days to finally get some answers from cruises.com on our refund. We gave them the benefit of the doubt and booked several cruises with them again, BIG MISTAKE! Our 3 cabin cruise got cancelled due to COVID-19 and we are still waiting on thousands of dollars to be refunded. After waiting more than 2 months on our refunds, they tell us that they will come in several payments (unknown dates) and that we would have to wait an additional 45 days for the refund on one of our cabins. I called today to get a status, as we have only received about $400 in 5 different deposits (unreal) and the man that answered the phone told me that RC was closing soon, so that he wasn’t going to call them to get a status update. I then asked him to please move another cruise, that we have scheduled in a few months, as we are not comfortable traveling this year, and he tried to charge me $500!! Why would I pay you any more money, if you owe me thousands?!! Zero customer service!! I will never use them again!

I Booked my cruise from cruises.com. First problem they quoted me one price on the phone, when I got the receipt, it had a higher price for the cruise. Had to call and complaint about that nothing changed they made up some lie. Then carnival cancelled my cruise not me and they want to keep $100 of the Carnival refund. Still waiting for my refund to post to my account, its been over 2 wks. Stay away from this fake company, you will be better off booking direct with the cruise line. They get no stars from me.

Book on your own. Paying all their ridiculous fees for literally no service is a waste of money. This is for cruises.com NOT cruise.com.

In May if this year 3 of my friends and myself booked a cruise to Italy through cruises.com for my 50th birthday celebration. We bought the insurance, planned our trip to be in Venice 3 days prior to leaving the port. The day we were to fly out, our flight was delayed because of bad weather in another city . After hours of waiting the pilot announce we would not make our connecting flight and we needed to change. Well no biggie , I mean we’re leaving 3 days in advance, right? Wrong! There were not any connecting flights that would get us to our port before the boat was leaving. After reaching out to the insurance we bought they denied us any compensation. We lost $6000 between the cruise and hotel, We were told that we could’ve meet up with the boat at a different port. Now they tell me. Had I known that I definitely would’ve kept going. Why didn’t they tell me that when I called to let them know we couldn’t make it? I’ve dine everything I know to do. All we asked for is a ticket for a later date. I mean what harm is that ? We didn’t want our money we simply wanted to do our trip. I would go else where for your trip. The customer service is not there. They only care about your money not you as a customer . It’s sad really because I would’ve booked more vacations with them .

I have not sailed yet, but I book with Janet Olivares, ext. 38915, she has been wonderful so far! I have 2 cruises booked so far, she is very helpful, explained things including trip insurance to me. She even advised when I had chosen a slightly less desirable cabin location.

Dedicated agent told not to answer your calls! I was told by my dedicated travel agent that the company is great about price matching should a cheaper deal be found later on. Well, I couldn't get in touch with my dedicated travel agent Rai Cortelli (Raymond). I called the regular customer service line and was told that I had to work with my dedicated agent and that they would send an email. I was also told that my agent should not have told me they could adjust the pricing because I had already made a "final" payment. apparently, you can only adjust before final payment? I don't even know why the initial agent told me about this price match if there was no chance I could take advantage of it. I tried chatting but the first rep told me they did not have the tools to help me and would send an email to my dedicated travel agent. The second time I chatted, the rep kicked me of the chat and when I tried to go back into another chat session, I noticed the live chat icon was no longer there (can companies control that?!?!). I've left multiple voicemessage for my dedicated travel agent with no response in the last few months. I read other reviews stating that no one could reach their dedicated agent which makes me think that once they make the sale, perhaps they are told not to respond to their customers.

Purchased cruise April 28,2018 san juan,P.R. (Adventure of the seas) from cruises.com was told you will get $50. Onboard credit $25. From cruises.com (i got it.) But the other $25. They never gave it to me but cruises.com promised but all this was by phone so no proof,they have recording.Guest services on adventure of the sea told me you should have purchased from us,how right they were! BUY DIRECTLY FROM CRUISE BE IT ROYAL CARIBBEAN ,CARNIVAL ETC..NO 3RD PARTIES AVOID MY FRUSTRATION. Up date June 14,2018 - Got my $25. Refund (after this frustration should have been at least $50.) after complaining but no apology from cruises.com , thats why i gave them 3 stars.